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Examining the spillover effect of frontline employees’ work–family conflict on their affective work attitudes and customer satisfaction

Examining the spillover effect of frontline employees’ work–family conflict on their affective... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Hospitality Management CrossRef

Examining the spillover effect of frontline employees’ work–family conflict on their affective work attitudes and customer satisfaction

Zhao, Xinyuan (Roy); Mattila, Anna S.
International Journal of Hospitality Management , Volume 33: 310-315 – Jun 1, 2013
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Examining the spillover effect of frontline employees’ work–family conflict on their affective work attitudes and customer satisfaction

Zhao, Xinyuan (Roy); Mattila, Anna S.
International Journal of Hospitality Management , Volume 33: 310-315 – Jun 1, 2013

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Publisher
CrossRef
ISSN
0278-4319
DOI
10.1016/j.ijhm.2012.10.001
Publisher site
See Article on Publisher Site

Abstract

Journal

International Journal of Hospitality Management – CrossRef

Published: Jun 1, 2013

References

  • Consequences associated with work-to-family conflict: a review and agenda for future research
    Allen
  • Structual equation modeling in practice: a review and recommended two-step approach
    Anderson
  • On the evaluation of structural equation models
    Bagozzi
  • Six strategies for competing through service: an agenda for future research
    Bolton