Last Updated: August 6, 2018
If you have an unresolved privacy or data use concern that we have not addressed satisfactorily, please contact our U.S.-based third party dispute resolution provider (free of charge) at https://feedback-form.truste.com/watchdog/request.
The information we gather from users enables us to personalize and improve our services, and to allow our users to set up a user account and profile. We collect the following types of information from our users.
We receive and store any information you enter on deepdyve.com or provide to us in any other way. The types of Personal Information collected may include your name, e-mail address, billing address, credit card information, information about your use of the services on deepdyve.com. You may choose not to provide us with certain information, but then you may not be able to take advantage of many of our special features. The Personal Information you provide is used for such purposes as responding to your requests for certain information, products and services, newsletters, billing you for goods and services, provide you an API key, sign up for search alerts regarding articles, view your transaction history, customizing the advertising and content you see, and communicating with you about specials and new features.
If you choose to use our Invite a Colleague feature on our site, we will ask you for your Colleague’s name and email address. We will automatically send your colleague a one-time email inviting him or her to visit the site. DeepDyve stores this information for the sole purpose of sending this one-time email.
Your colleague may contact us at firstname.lastname@example.org to request that we remove this information from our database.
We often receive a confirmation when you open an e-mail from DeepDyve if your computer supports this type of program. DeepDyve uses this confirmation to help us make e-mails more interesting and helpful. We also compare our user list to lists received from other companies, in an effort to avoid sending unnecessary messages to our users.
Our Web site offers publicly accessible blogs or community forums. You should be aware that any information you provide in these areas may be read, collected, and used by others who access them. To request removal of your personal information from our blog or community forum, contact us at email@example.com. In some cases, we may not be able to remove your personal information, in which case we will let you know if we are unable to do so and why.
From time to time we may provide you the opportunity to participate in a survey on our site. If you participate, we will request certain personal information from you. Participation in these surveys is completely voluntary and you therefore have a choice whether or not to disclose this information. The request information typically includes contact information (such as name and shipping address), and demographic information (such as zip code).
We use this information to monitor site traffic and personalize the site.
We may use a third party service provider to conduct these surveys; that company is prohibited from using our users’ personally for any other purpose. We will not share the personal information you provide through a survey with other third parties unless we give you prior notice and choice.
As is true of most websites, we gather certain information automatically. This information may include Internet protocol (IP) addresses, browser type, Internet service provider (ISP), referring/exit pages, the files viewed on our site (e.g., HTML pages, graphics, etc.), operating system, date/time stamp, and/or clickstream data to analyze trends in the aggregate and administer the site.
We partner with a third party to either display advertising on our Web site or to manage our advertising on other sites. Our third party partner may use technologies such as cookies to gather information about your activities on this site and other sites in order to provide you advertising based upon your browsing activities and interests. If you wish to not have this information used for the purpose of serving you interest-based ads, you may opt-out by clicking here. Please note this does not opt you out of being served ads. You will continue to receive generic ads.
We may provide your personal information to companies that provide services to help us with our business activities such as shipping your order or offering customer service. These companies are authorized to use your personal information only as necessary to provide these services to us.
We employ other companies and people to perform tasks on our behalf and need to share your information with them to provide products or services to you. Examples include sending email, analyzing data, processing payments, and providing user services. Unless we tell you differently, DeepDyve’s agents do not have any right to use Personal Information we share with them beyond what is necessary to assist us. You hereby consent to our sharing of Personal Information for the above purposes.
In certain situations, DeepDyve may be required to disclose personal data in response to lawful requests by public authorities, including to meet national security or law enforcement requirements. We may also share your personal information in the following situations:
User profile information including user ID, zip code and country may be displayed to other users to facilitate user interaction within deepdyve.com. Users’ full names will not be directly revealed to other users by DeepDyve, however, to facilitate searching User Submissions, DeepDyve allows users to search for other users by using first and last name and other information users provide in their profile.
As part of deepdyve.com and Services, you may receive from DeepDyve and other users e-mail and other communication relating to your User Submissions. You acknowledge and agree that by posting such User Submissions, DeepDyve and other users may send you e-mail and other communication that they determine in their sole discretion relate to your User Submissions.
We may send offers to certain users on behalf of other businesses or ourselves. However, when we do so, we do not give the other business your name and address. You may also sign up to receive our newsletters. If you do not wish to receive these offers, please send us an email to unsubscribe at firstname.lastname@example.org or utilize the unsubscribe link located at the bottom of each email communication
In some cases, we may choose to buy or sell assets. In these types of transactions, user information is typically one of the business assets that is transferred. Moreover, if DeepDyve, or substantially all of its assets were acquired, or in the unlikely event that DeepDyve goes out of business or enters bankruptcy. You will be notified via email and/or a prominent notice on our Web site of any change in ownership or uses of your personal information, as well as any choices you may have regarding your personal information.
We may release Personal Information to enforce or apply our Terms of Service and other agreements; or protect the rights, property, or safety of DeepDyve, our employees, our users, or others. This includes, without limitation, exchanging information with other companies and organizations for fraud protection.
Except as set forth above, you will be notified when your Personal Information may be shared with third parties, and will be given the option to prevent the sharing of this information. If you do not want us to share your personal information with these companies, contact us at email@example.com.
Your DeepDyve account Personal Information is protected by a password for your privacy and security. You need ensure that there is no unauthorized access to your account and Personal Information by selecting and protecting your password appropriately and limiting access to your computer and browser by signing off after you have finished accessing your account.
DeepDyve follows generally accepted industry standards to protect the personal information submitted to us, both during transmission and once we receive it. No method of transmission over the Internet, or method of electronic storage, is 100% secure, however. Therefore, we cannot guarantee its absolute security. For additional information about the security measures DeepDyve uses in connection with deepdyve.com, please contact us at firstname.lastname@example.org.
When you enter sensitive information (such as credit card number) on our order forms, we encrypt the transmission of that information using secure socket layer technology (SSL).
Upon request DeepDyve will provide you with information about whether we hold any of your personal information. You may correct, update or remove your personal information at any time by logging into your account and accessing the account settings feature or by emailing us at email@example.com. We will respond to your request within a reasonable timeframe.
Currently you may access and update the following information:
We will retain your information for as long as your account is active or as needed to provide you services. If you wish to cancel your account or request that we no longer use your information to provide you services contact us at firstname.lastname@example.org. We will retain and use your information as necessary to comply with our legal obligations, resolve disputes, and enforce our agreements.
If you have any questions or concerns regarding privacy at deepdyve.com, please send us a detailed message to email@example.com.
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