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Knowledge Research Issues Dan Holtshouse f the knowledge field is to move forward, there are—from a business per- spective—three priority areas for further research and experimentation. They are: research on how tacit knowledge can continue to be “tapped into and Iutilized” despite increasing economic and business forces that are disrupting the social nature of the workplace community where tacit knowledge lives and thrives; research on how to optimally structure knowledge flow between knowl- edge seekers and knowledge providers to maximize the impact of knowledge; and research on how to make knowledge, which by its nature is fuzzy and intangible, visible and concrete. Progress in each of these three areas would significantly contribute to making the relationship between knowledge and the firm a significant business reality. Issue 1: Tacit Knowledge Exchange Many of the scholars and business people attending the First Annual U.C. Berkeley Forum on Knowledge and the Firm suggested that the key to the expansion of knowledge involves “tapping into and unlocking” individual tacit knowledge. Furthermore, they felt that this required a highly interactive social process between workers in a co-located, face-to-face work environment. The co-location factor was considered critical because much of the tacit knowledge that is
California Management Review – SAGE
Published: Apr 1, 1998
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