Business Process Management Journal

Mike Schraeder

doi: 10.1108/14637150210418601pmid: N/A

Examines the strategic planning process as well as some practical issues associated with strategic planning. Specific emphasis is placed on a simplified approach to strategic planning. The relationship between strategic planning and performance is discussed. A brief overview of common approaches used to develop strategic plans is also provided. An overview of the development of a preliminary strategic plan for a growing health care organization is discussed to assist practitioners in their planning efforts. Given that the illustration is for an initial strategic plan, an examination of performance implications was not possible. However, practical implications and some of the lessons learned are discussed.

Fu‐Ren Lin; Meng‐Chyn Yang; Yu‐Hua Pai

doi: 10.1108/14637150210418610pmid: N/A

Among different BPR strategies and methodologies, one common feature is to capture existing processes and represent new processes adequately. Business process modeling plays a crucial role on such effort. This paper proposes a generic structure for modeling business processes in order to capture essential concepts of business process and represent them structurally. The generic structure possesses two main features suitable for business process modeling: one is that it can represent a business process in various concerns and multiple layers of abstraction, and the other is that it lowers the barriers between process representation and model analysis by embedding verification and validation with the model. The generic modeling method is illustrated by an order fulfillment process in supply chain networks.

Stefano Biazzo

doi: 10.1108/14637150210418629pmid: N/A

Examines the problems, and the limitations, of the use of process mapping techniques in the light of sociotechnical experience in systems analysis. To do this, first, the fundamental characteristics of the various process mapping techniques are illustrated, highlighting how these can be characterised by a conception of business processes based on the notion of “technology” which has been developed within modernist organisation theory. Then, the contribution of sociotechnical theory to office work analysis and design is presented, with particular reference to the work of Calvin Pava on the relationship between the method of analysis and the nature of work. Concludes with some reflections on the residual role attributed to social aspects within process mapping and on the problem of artificial rationality and linearity linked to an acritical use of modelling languages.

Arlyn J. Melcher; Moutaz Khouja; David E. Booth

doi: 10.1108/14637150210418638pmid: N/A

Presents a classification for production systems in manufacturing and processing industries. The proposed classification is intended to enlarge the scope of production systems that can be meaningfully classified. This is accomplished by including production system properties used in previous classifications and incorporating new characteristics that describe major changes in emerging automated production systems. The proposed classification is intended to provide better understanding of the functioning of production systems and management approaches available to improving their processes.

Jukka Kallio; Timo Saarinen; Markku Tinnilä

doi: 10.1108/14637150210418647pmid: N/A

There is a huge diversity among change initiatives, which range from streamlining single processes to corporate‐scale strategic restructuring. Accordingly, there is also similar diversity in the drivers and reasons for launching projects, as well as in results and tracers of projects. The reengineering literature has focused on operational improvement of a business process. More recently, the scope of process management has widened to examine the relation of strategic goals and the objectives of change projects. It seems to be that sometimes the drivers for starting a change project and tracers of the projects do not match. The results are often more limited in scope, than the objectives. Examines these relationships through 38 case studies. The results show that in all cases where the drives and tracers did not match, the shift was toward lower level results and tracers. Most apparently, this could be observed in projects aiming at changing business strategies, but with the result of updating information systems infrastructures. Develops a framework for analysing efficient matches of different types of drivers and tracers in development projects. The framework distinguishes between projects aiming at changing the business and those seeking to change processes. These can be further divided into classes according to objectives and results.