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Phogat, Sandeep; Gupta, Anil Kumar
doi: 10.1108/ijqrm-12-2017-0279pmid: N/A
The purpose of this paper is to propose a model (structural equation modeling (SEM)) from the 16 identified just in time (JIT) elements useful for implementation of JIT in maintenance.Design/methodology/approachData were collected using questionnaires posted to 421 manufacturing industries and automotive service industries in India from which 133 usable responses were obtained. First, exploratory factor analysis (EFA) is carried out to identify the factor structure after that confirmatory factor analysis (CFA) is carried out to verify the factor structure of a set of identified JIT elements. CFA is conceded by an SEM statistical technique. In this paper, EFA is applied to extract the factors in JIT implementation by the statistical package for social sciences (SPSS 24) software and confirming these factors by CFA through analysis of moment structures (AMOS 18) software.FindingsOut of 18 identified JIT elements through literature and expert opinion only 16 JIT elements are selected for the study, two JIT elements removed due to the low value of correlation item-total correlation (CITC). Three factors extracted through EFA, which affects the benefits of JIT implementation in maintenance in quality improvement, production improvement and process control. SEM using AMOS 18.0 was used to perform the first-order three-factor structure (quality improvement, production improvement and process control) of the JIT implementation in maintenance.Originality/valueThe results will be useful for maintenance managers and maintenance professionals to understand the process of implementation of JIT in maintenance and to gain benefits after the implementation of JIT in maintenance in their respective organization.
Egan, David; Haynes, Natalie Claire
doi: 10.1108/ijqrm-02-2018-0056pmid: N/A
The purpose of this paper is to investigate the perceptions that managers have of the value and reliability of using big data to make hotel revenue management and pricing decisions.Design/methodology/approachA three-stage iterative thematic analysis technique based on the approaches of Braun and Clarke (2006) and Nowell et al. (2017) and using different research instruments to collect and analyse qualitative data at each stage was used to develop an explanatory framework.FindingsWhilst big data-driven automated revenue systems are technically capable of making pricing and inventory decisions without user input, the findings here show that the reality is that managers still interact with every stage of the revenue and pricing process from data collection to the implementation of price changes. They believe that their personal insights are as valid as big data in increasing the reliability of the decision-making process. This is driven primarily by a lack of trust on the behalf of managers in the ability of the big data systems to understand and interpret local market and customer dynamics.Practical implicationsThe less a manager believes in the ability of those systems to interpret these data, the more they perceive gut instinct to increase the reliability of their decision making and the less they conduct an analysis of the statistical data provided by the systems. This provides a clear message that there appears to be a need for automated revenue systems to be flexible enough for managers to import the local data, information and knowledge that they believe leads to revenue growth.Originality/valueThere is currently little research explicitly investigating the role of big data in decision making within hotel revenue management and certainly even less focussing on decision making at property level and the perceptions of managers of the value of big data in increasing the reliability of revenue and pricing decision making.
doi: 10.1108/ijqrm-02-2018-0024pmid: N/A
The purpose of this paper is to evaluate and analyze the influence of service convenience, service quality and customer satisfaction on the formation of word of mouth in airline industry.Design/methodology/approachThe sample included 400 passengers who had experienced THAI’S international flights. To test the study hypotheses, a research model was examined applying structural equation modeling.FindingsThe findings submit that, in addition to effects of service convenience, service quality and customer satisfaction on word of mouth, decision convenience has the most positive significant influence on word of mouth compared to service quality dimensions and customer satisfaction.Research limitations/implicationsThe present research focuses on assessing the word of mouth level only for THAI; therefore, its findings may not be generalized for the other airlines. In addition, the target market of this study is the customers of THAI. Future researchers can select the markets of other airlines customers.Practical implicationsIn airline companies, service convenience plays a central role on customer word of mouth. Therefore, airlines should concentrate on travelers’ convenience in the service procedure. They should plan the service to support the best convenience for travelers.Originality/valueThis investigation would help airlines to understand what makes customers more satisfied before, during and after using an airline service and to understand how this is related to the word of mouth.
doi: 10.1108/ijqrm-01-2018-0002pmid: N/A
Although a considerable bulk of literature has focused on the relationship between the implementation of quality assurance certification and the corporate performance of companies, still few are the works devoted to small- and medium-sized enterprises (SMEs). The purpose of this paper is to provide additional evidence for the impact of implementing quality assurance and control certificates on the performance of French SMEs.Design/methodology/approachWith a view to determining the effect of certification on the performance of 1,164 French SMEs, the study used the matching method as developed by D.B. Rubin (1974). The data mobilized is the fruit of matching the results of the IOC survey (the Organizational Change and Informatization) conducted in 2006 with data pertaining to the performance of companies as derived from DIANE files (Disk for Economic Analysis).FindingsThe empirical contribution of this study indicates the need of SMEs for implementing quality certificates to improve their turnover, increase their added value, increase their labor productivity and boost the productivity of financial capital.Research limitations/implicationsThe paper has three main limitations. The first has to do with the choice of performance indicators. The paper is manly limited to the economic side of corporate performance. The second limitation is related to the origin of the data that covers only the year 2006. The study suffers from the time interval limit in which the relation between the implementation of the organizational innovations and the performance is tested. The third limitation concerns the generalization of results. The study was conducted on French SMEs, which limits the generalization of the results obtained.Practical implicationsResearch findings have many implications on researchers and SME executives. For this latter, quality assurance system is perceived as a tool to maintain a competitive edge over competitors.Originality/valueThe paper aims to assess the impact of implementing quality certificates on the performance of French SMEs. To the authors’ knowledge, this is the first study examining the relationship between the implementation of a quality assurance certificate and the performance of a large sample of 1,164 French SMEs.
Antomarioni, Sara; Bevilacqua, Maurizio; Potena, Domenico; Diamantini, Claudia
doi: 10.1108/IJQRM-01-2018-0012pmid: N/A
PurposeThe purpose of this paper is developing a data-driven maintenance policy through the analysis of vast amount of data and its application to an oil refinery plant. The maintenance policy, analyzing data regarding sub-plant stoppages and components breakdowns within a defined time interval, supports the decision maker in determining whether it is better to perform predictive maintenance or corrective interventions on the basis of probability measurements.Design/methodology/approachThe formalism applied to pursue this aim is association rules mining since it allows to discover the existence of relationships between sub-plant stoppages and components breakdowns.FindingsThe application of the maintenance policy to a three-year case highlighted that the extracted rules depend on both the kind of stoppage and the timeframe considered, hence different maintenance strategies are suggested.Originality/valueThis paper demonstrates that data mining (DM) tools, like association rules (AR), can provide a valuable support to maintenance processes. In particular, the described policy can be generalized and applied both to other refineries and to other continuous production systems.
Conti, Massimo; Orcioni, Simone
doi: 10.1108/ijqrm-02-2018-0055pmid: N/A
The purpose of this paper is to describe a system and a database structure for the tracing of the waste of electric and electronic equipment (WEEE) using radio-frequency identification tags.Design/methodology/approachThe problems related to the management of WEEE and the international directives have been presented and analyzed. The authors propose a traceability system to extend the tracing in the reverse logistics.FindingsThe proposed systems allow a more efficient management of the reuse, repair and recycle phase of the products and components, thus reducing the disposal of the electric and electronic equipment. There are many possible positive impacts of the system. The authors investigate, in particular, the impact of the single component tracing on the disposal cost reduction and on the reliability improvement using reused components.Research limitations/implicationsThe system has been tested in the production chain of a company that produces electronic equipment for elevators. Up to now, the results and impact are limited to the company.Practical implicationsThe system has been applied in the management of reused components of a specific company. The immediate result was that the system allowed the redesign of the electronic product with a cost reduction and reliability improvement.Social implicationsThe authors think that the proposed solution allows a step forward in the reduction of WEEE.Originality/valueThe database structure and the web application, used to track the entire working life of an electronic appliance, are original. Original is also the idea of tracing all the single components of the electronic products.
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