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This study aims to create a conceptual model of Knowledge Management Implementation Capability (KMIC) (including KM-tools at each K-process) and TQM in the Greek public sector and investigate the relationship between them. The case study methodology is used by employing mixed research methods....
This article aims to uncover the inception, thematic structure, and forthcoming paths of excellence models (EMs) research and to shed light on the relationship between EMs and total quality management (TQM). We analysed 950 empirical articles from 1989 to 2022, published in 396 scientific...
The development of mobile internet has made it easier for negative emotions, cognitions and behaviours expressed by customers to be spread, and the damage caused by negative customer engagement behaviours (NCEBs) to the company's brand value and reputation has gradually been amplified....
This article aims to analyze the importance of critical success factors in effectively implementing Six Sigma. It delves into the determination of key factors and attributes that contribute to successful adoption, considering that not all Six Sigma endeavors have achieved the desired outcomes....
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