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Managing Quality: The Strategic and Competitive Edge
- Publisher
- Wolters Kluwer Health
- Copyright
- 2006 National Association for Healthcare Quality
- ISSN
- 1062-2551
- eISSN
- 1945-1474
- DOI
- 10.1111/j.1945-1474.2006.tb00596.x
- Publisher site
- See Article on Publisher Site
Abstract
Abstract: Healthcare, as with any other service operation, requires systematic innovation efforts to remain competitive, cost efficient, and up‐to‐date. This article outlines a methodology and presents examples to illustrate how principles of Lean Thinking and Six Sigma can be combined to provide an effective framework for producing systematic innovation efforts in healthcare. Controlling healthcare cost increases, improving quality, and providing better healthcare are some of the benefits of this approach.
Journal
Journal for Healthcare Quality – Wolters Kluwer Health
Published: Mar 4, 2006