Women, social skill and interactive service work in telephone call centres

Women, social skill and interactive service work in telephone call centres This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png New Technology, Work and Employment Wiley

Women, social skill and interactive service work in telephone call centres

Loading next page...
 
/lp/wiley/women-social-skill-and-interactive-service-work-in-telephone-call-7HOmRjLNLM
Publisher
Wiley
Copyright
Blackwell Publishers Ltd. 2002
ISSN
0268-1072
eISSN
1468-005X
DOI
10.1111/1468-005X.00091
Publisher site
See Article on Publisher Site

Abstract

This paper contributes to current debates about gender, work and skill in the service economy, focusing specifically on the case of women’s employment in telephone call centres. The paper asks whether call centre employers are capitalising on women’s ‘feminine’ social skills, and examines the degree to which these skills are being developed, acknowledged and recognised.

Journal

New Technology, Work and EmploymentWiley

Published: Mar 1, 2002

There are no references for this article.

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off