The trusted general manager and business unit performance: empirical evidence of a competitive advantage

The trusted general manager and business unit performance: empirical evidence of a competitive... Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright © 2000 John Wiley & Sons, Ltd. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic Management Journal Wiley

The trusted general manager and business unit performance: empirical evidence of a competitive advantage

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Publisher
Wiley
Copyright
Copyright © 2000 John Wiley & Sons, Ltd.
ISSN
0143-2095
eISSN
1097-0266
DOI
10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0
Publisher site
See Article on Publisher Site

Abstract

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright © 2000 John Wiley & Sons, Ltd.

Journal

Strategic Management JournalWiley

Published: May 1, 2000

References

  • Predicting corporate performance from organizational culture
    Gordon, Gordon; Ditomaso, Ditomaso
  • Total quality management as competitive advantage: A review and empirical study
    Powell, Powell
  • Surveillance and trust
    Strickland, Strickland
  • Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange
    Zaheer, Zaheer; Venkatraman, Venkatraman

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