Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You and Your Team.

Learn More →

The trusted general manager and business unit performance: empirical evidence of a competitive advantage

The trusted general manager and business unit performance: empirical evidence of a competitive... Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright © 2000 John Wiley & Sons, Ltd. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Strategic Management Journal Wiley

The trusted general manager and business unit performance: empirical evidence of a competitive advantage

Download PDF
14 pages
Read Article

Loading next page...
 
/lp/wiley/the-trusted-general-manager-and-business-unit-performance-empirical-xg83bz5wXJ
Publisher
Wiley
Copyright
Copyright © 2000 John Wiley & Sons, Ltd.
ISSN
0143-2095
eISSN
1097-0266
DOI
10.1002/(SICI)1097-0266(200005)21:5<563::AID-SMJ99>3.0.CO;2-0
Publisher site
See Article on Publisher Site

Abstract

Employee trust for the general manager is proposed as an internal organizational characteristic that provides a competitive advantage for the firm. This paper empirically examines the relationship between trust for a business unit's general manager and organizational performance. Trust was found to be significantly related to sales, profits and employee turnover in the restaurant industry. Managers who were either more or less trusted differed significantly in perceptions of their ability, benevolence and integrity. Copyright © 2000 John Wiley & Sons, Ltd.

Journal

Strategic Management Journal – Wiley

Published: May 1, 2000

References

  • Quality strategy and TQM policy: Empirical evidence
    Barclay, Barclay
  • Organizational culture: Can it be a source of sustained competitive advantage
    Barney, Barney
  • Development of leader‐member exchange: A longitudinal test
    Bauer, Bauer; Green, Green
  • Comparative fit indexes in structural models
    Bentler, Bentler
  • Trust and managerial problem solving revisited
    Boss, Boss
  • When trust matters: The moderating effect of outcome favorability
    Brockner, Brockner; Siegel, Siegel; Daly, Daly; Tyler, Tyler; Martin, Martin
  • Toward understanding and measuring conditions of trust: Evolution of a conditions of trust inventory
    Butler, Butler
  • In search of excellence ten years later: Strategy and organisation do matter
    Capon, Capon; Farley, Farley; Hulbert, Hulbert; Lei, Lei
  • New work attitude measures of trust, organizational commitment and personal need nonfulfillment
    Cook, Cook; Wall, Wall
  • Management theory and total quality: Improving research and practice through theory development
    Dean, Dean
  • Predicting corporate performance from organizational culture
    Gordon, Gordon; Ditomaso, Ditomaso
  • Shortcuts to paradise
    Grossi, Grossi
  • Trust: The connecting link between organizational theory and philosophical ethics
    Hosmer, Hosmer
  • Measurement of specific interpersonal trust: Construction and validation of a scale to assess trust in a specific other
    Johnson‐George, Johnson‐George; Swap, Swap
  • Perceived leadership behavior and employee confidence in the leader as moderated by job involvement
    Jones, Jones; James, James; Bruni, Bruni
  • Conceptual and methodological considerations in the study of trust
    Kee, Kee; Knox, Knox
  • Organizational development: Description, issues and some research results
    Kegan, Kegan
  • Building commitment, attachment, and trust in strategic decision‐making teams: The role of procedural justice
    Korsgaard, Korsgaard; Schweiger, Schweiger; Sapienza, Sapienza
  • The dyadic trust scale: Toward understanding interpersonal trust in close relationships
    Larzelere, Larzelere; Huston, Huston
  • The effect of the performance appraisal system on trust for management: A field quasi‐experiment
    Mayer, Mayer; Davis, Davis
  • An integrative model of organizational trust
    Mayer, Mayer; Davis, Davis; Schoorman, Schoorman
  • Predicting participation and production outcomes through a two‐dimensional model of organizational commitment
    Mayer, Mayer; Schoorman, Schoorman
  • Interpersonal trust as a factor in communication
    Mellinger, Mellinger
  • Producing sustainable competitive advantage through the effective management of people
    Pfeffer, Pfeffer
  • Trust and breach of the psychological contract
    Robinson, Robinson
  • Total quality management as competitive advantage: A review and empirical study
    Powell, Powell
  • Not so different after all: A cross‐discipline view of trust
    Rousseau, Rousseau; Sitkin, Sitkin; Burt, Burt; Camerer, Camerer
  • The causal relationship between trust and the assessed value of management by objectives
    Scott, Scott
  • Reconceptualizing the determinants of risk behavior
    Sitkin, Sitkin; Pablo, Pablo
  • Explaining the limited effectiveness of legalistic “remedies” for trust/distrust
    Sitkin, Sitkin; Roth, Roth
  • Intra‐ and interorganizational cooperation: Toward a research agenda
    Smith, Smith; Carroll, Carroll; Ashford, Ashford
  • Organizational culture and strategic management: Issues in the management of strategic change
    Smith, Smith; Vecchio, Vecchio
  • The influence of some types of power relationships and game strategies upon the development of interpersonal trust
    Solomon, Solomon
  • Surveillance and trust
    Strickland, Strickland
  • Managers as initiators of trust: An exchange relationship framework for understanding managerial trustworthy behavior
    Whitener, Whitener; Brodt, Brodt; Korsgaard, Korsgaard; Werner, Werner
  • Implementing total quality in R & D
    Wood, Wood
  • Individual‐ and group‐directed leader behavior descriptions
    Yammarino, Yammarino
  • On the application of within and between analysis: Are absence and affect really group‐based phenomena?
    Yammarino, Yammarino; Markham, Markham
  • Trust and managerial problem solving
    Zand, Zand
  • Relational governance as an interorganizational strategy: An empirical test of the role of trust in economic exchange
    Zaheer, Zaheer; Venkatraman, Venkatraman

You’re reading a free preview. Subscribe to read the entire article.

Try 2 weeks free now

DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

or browse the journals available

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$499/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

Sign up
for free
Start 14 day
Free Trial