THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE

THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE This paper examines relationships between human resource management (HRM), work climate, and organizational performance in the branch network of a retail bank. It extends previous research on group‐level climate‐performance and HRM‐performance relationships and examines how climate and HRM function as joint antecedents of business unit performance. Significant correlations are found between work climate, human resource practices, and business performance. The results show that the correlations between climate and performance cannot be explained by their common dependence on HRM factors, and that the data are consistent with a mediation model in which the effects of HRM practices on business performance are partially mediated by work climate. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Personnel Psychology Wiley

THE IMPACT OF HUMAN RESOURCE MANAGEMENT AND WORK CLIMATE ON ORGANIZATIONAL PERFORMANCE

Personnel Psychology, Volume 56 (2) – Jun 1, 2003

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Publisher
Wiley
Copyright
Copyright © 2003 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0031-5826
eISSN
1744-6570
DOI
10.1111/j.1744-6570.2003.tb00155.x
Publisher site
See Article on Publisher Site

Abstract

This paper examines relationships between human resource management (HRM), work climate, and organizational performance in the branch network of a retail bank. It extends previous research on group‐level climate‐performance and HRM‐performance relationships and examines how climate and HRM function as joint antecedents of business unit performance. Significant correlations are found between work climate, human resource practices, and business performance. The results show that the correlations between climate and performance cannot be explained by their common dependence on HRM factors, and that the data are consistent with a mediation model in which the effects of HRM practices on business performance are partially mediated by work climate.

Journal

Personnel PsychologyWiley

Published: Jun 1, 2003

References

  • An examination of service‐related antecedents to store performance
    Borucki, Borucki; Burke, Burke
  • Linking employee perceptions of service climate to customer satisfaction
    Johnson, Johnson
  • Attitudes and effectiveness: Examining relations at an organizational level
    Ryan, Ryan; Schmit, Schmit; Johnson, Johnson
  • Employee attitudes and customer satisfaction: Making theoretical and empirical connections
    Schmit, Schmit; Allscheid, Allscheid
  • Research excellence and departmental climate in British universities
    West, West; Smith, Smith; Feng, Feng; Lawthom, Lawthom

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