Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument

Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument The development of reliable and valid measures of user‐information satisfaction is becoming increasingly important to both practitioners and researchers. Measures of reliability include internal consistency and stability. Recent research has raised concerns about the stability of user information satisfaction measures. Using the test‐retest correlation method, this article assesses short‐ and long‐range stability of a 12‐item scale for measuring end‐user computing satisfaction. It examines the stability of individual items and subscales as well as the 12‐item instrument. The results suggest that the instrument is internally consistent and stable. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Decision Sciences Wiley

Test‐Retest Reliability of the End‐User Computing Satisfaction Instrument

Decision Sciences, Volume 22 (1) – Jan 1, 1991

Loading next page...
 
/lp/wiley/test-retest-reliability-of-the-end-user-computing-satisfaction-Dvqr34CqGi
Publisher
Wiley
Copyright
Copyright © 1991 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0011-7315
eISSN
1540-5915
DOI
10.1111/j.1540-5915.1991.tb01259.x
Publisher site
See Article on Publisher Site

Abstract

The development of reliable and valid measures of user‐information satisfaction is becoming increasingly important to both practitioners and researchers. Measures of reliability include internal consistency and stability. Recent research has raised concerns about the stability of user information satisfaction measures. Using the test‐retest correlation method, this article assesses short‐ and long‐range stability of a 12‐item scale for measuring end‐user computing satisfaction. It examines the stability of individual items and subscales as well as the 12‐item instrument. The results suggest that the instrument is internally consistent and stable.

Journal

Decision SciencesWiley

Published: Jan 1, 1991

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create folders to
organize your research

Export folders, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off