ABSTRACT In spite of end‐user programming, for the foreseeable future users and information systems (IS) specialists will build systems together. A better understanding of this partnership (which has a troubled history) will help IS managers and users improve their management skills. This study investigates the relative contributions to project effectiveness of problem‐solving competence, the quality of the working relationship, and the quality of the development process. Seventy‐five medium‐sized projects in 16 organizations were investigated using individual, one hour, structured interviews with the IS project leader and with the primary user. Results suggest that more complex models should be used to study system development. Moreover, problem‐solving competence demonstrated a complex effect on project effectiveness.
Decision Sciences – Wiley
Published: Sep 1, 1989
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