Supply Chain Management: Relationships, Chains and Networks

Supply Chain Management: Relationships, Chains and Networks The term supply chain management is used to represent a variety of different meanings, some related to management processes, others to structural organization of businesses. This paper identifies and discusses various definitions of supply chain management, summarizes the associated bodies of knowledge and connects them using a systems approach. Systems levels of supply chain management are identified as the internal supply chain, the dyadic relationship, the external supply chain and the inter‐business network. Empirical research on behavioural aspects of relationships, chains and networks in the European automotive aftermarket is discussed, identifying gaps in perceptions of requirements and performance held by customers and suppliers in the areas of quality, delivery, service, range and price. A combination of qualitative and quantitative analysis demonstrates substantial differences between approaches to supply chain management, though performance in relationships, chains and networks in the territories examined does not differ significantly. Customer dissatisfaction in relationships is shown to increase upstream in the supply chains examined, extending the applicability of the industrial dynamics ‘Forrester effect’ to softer, behavioural aspects of performance. Conclusions are drawn supporting the suggestions of operations strategists that position in the supply chain is an important strategic variable which, to date, have not been comprehensively proven empirically. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png British Journal of Management Wiley

Supply Chain Management: Relationships, Chains and Networks

British Journal of Management, Volume 7 – Dec 1, 1996

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Publisher
Wiley
Copyright
Copyright © 1996 Wiley Subscription Services, Inc., A Wiley Company
ISSN
1045-3172
eISSN
1467-8551
DOI
10.1111/j.1467-8551.1996.tb00148.x
Publisher site
See Article on Publisher Site

Abstract

The term supply chain management is used to represent a variety of different meanings, some related to management processes, others to structural organization of businesses. This paper identifies and discusses various definitions of supply chain management, summarizes the associated bodies of knowledge and connects them using a systems approach. Systems levels of supply chain management are identified as the internal supply chain, the dyadic relationship, the external supply chain and the inter‐business network. Empirical research on behavioural aspects of relationships, chains and networks in the European automotive aftermarket is discussed, identifying gaps in perceptions of requirements and performance held by customers and suppliers in the areas of quality, delivery, service, range and price. A combination of qualitative and quantitative analysis demonstrates substantial differences between approaches to supply chain management, though performance in relationships, chains and networks in the territories examined does not differ significantly. Customer dissatisfaction in relationships is shown to increase upstream in the supply chains examined, extending the applicability of the industrial dynamics ‘Forrester effect’ to softer, behavioural aspects of performance. Conclusions are drawn supporting the suggestions of operations strategists that position in the supply chain is an important strategic variable which, to date, have not been comprehensively proven empirically.

Journal

British Journal of ManagementWiley

Published: Dec 1, 1996

References

  • A Synthesised Service Model with Managerial Implications
    Brogowicz, Brogowicz; Delene, Delene; Lyth, Lyth
  • The Nature of the Firm
    Coase, Coase
  • Supply Chain Methodology
    Harland, Harland; Williams, Williams; Fitzgerald, Fitzgerald
  • Integrating the Supply Chain
    Stevens, Stevens

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