SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY

SERVICE TYPOLOGIES: A STATE OF THE ART SURVEY Services comprise an ever‐expanding source of employment in the world's economies and are of significant interest to both academicians and practitioners. In this study, historical perspectives from which to view service typologies are provided and four decades of service typologies are chronicled. The interest in services demonstrated by academicians is tracked over time as are the purposes for which typologies have been developed. A unified schematic representation of services is developed in which the common themes underlying service typology development are identified from both a macro and micro level. Based on this study, areas for future research are identified. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Production and Operations Management Wiley

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Publisher
Wiley
Copyright
© 1999 Production and Operations Management Society
ISSN
1059-1478
eISSN
1937-5956
DOI
10.1111/j.1937-5956.1999.tb00311.x
Publisher site
See Article on Publisher Site

Abstract

Services comprise an ever‐expanding source of employment in the world's economies and are of significant interest to both academicians and practitioners. In this study, historical perspectives from which to view service typologies are provided and four decades of service typologies are chronicled. The interest in services demonstrated by academicians is tracked over time as are the purposes for which typologies have been developed. A unified schematic representation of services is developed in which the common themes underlying service typology development are identified from both a macro and micro level. Based on this study, areas for future research are identified.

Journal

Production and Operations ManagementWiley

Published: Sep 1, 1999

References

  • Service Markets and Competition
    Karmarkar, Karmarkar; Pitbladdo, Pitbladdo
  • A Framework for Strategic Service Management
    Kellogg, Kellogg; Nie, Nie
  • Mathematical Models of Service
    Rust, Rust; Metters, Metters
  • Towards a Classification of Service Processes
    Silvestro, Silvestro; Fitzgerald, Fitzgerald; Johnston, Johnston; Voss, Voss

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