Access the full text.
Sign up today, get DeepDyve free for 14 days.
Loading next page...
/lp/wiley/service-based-manufacturing-the-service-factory-7fvxdP27gm
References (10)
-
K. Singhal, Charles Fine, J. Meredith, R. Suri (1987)
Research and Models for Automated ManufacturingInterfaces, 17
-
R. Schroeder, John Anderson, G. Cleveland (1986)
The content of manufacturing strategy: An empirical studyJournal of Operations Management, 6
-
P. Swamidass (1986)
Manufacturing strategy: Its assessment and practiceJournal of Operations Management, 6
-
Chase Chase, Garvin Garvin (1989)
“The Service Factory,”Harvard Business Review, 67
-
Quinn Quinn, Doorley Doorley, Paquette Paquette (1990)
“Technology in Services: Rethinking Strategic Focus,”Sloan Management Review, 2
-
R. Chase, W. Erikson (1988)
The Service FactoryAcademy of Management Executive, 2
-
Lele Lele (1986)
“How Service Needs Influence Product Strategy,”Sloan Management Review, 28
-
M. Lele (1987)
How service needs influence product strategy: Sloan Management Review, 1, 63–70 (Fall 1986)Long Range Planning, 20
-
Chase Chase, Erikson Erikson (1988)
“The Service Factory,”The Academy of Management Executive, 2
-
D. Bowen, Caren Siehl, B. Schneider (1989)
A Framework for Analyzing Customer Service Orientations in ManufacturingAcademy of Management Review, 14
- Publisher
- Wiley
- Copyright
- Copyright © 1992 Production and Operations Management Society
- ISSN
- 1059-1478
- eISSN
- 1937-5956
- DOI
- 10.1111/j.1937-5956.1992.tb00350.x
- Publisher site
- See Article on Publisher Site
Abstract
Evidence suggests that factory‐based service will become the next form of competition among manufacturers. If this is true, then manufacturing executives will have to obtain a clear understanding of the service capabilities of their plants and adjust their strategies accordingly. We define a set of factory‐based services, information, problem solving, sales, and support, and suggest that they be considered in developing manufacturing strategy. Several propositions provide a framework for future research by linking service performance variables to conventionally accepted manufacturing performance variables.
Journal
Production and Operations Management – Wiley
Published: Jun 1, 1992