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Reinventing Local Governments and the E‐Government Initiative

Reinventing Local Governments and the E‐Government Initiative The Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost‐efficiency, to the “e‐government” paradigm, which emphasizes coordinated network building, external collaboration, and customer services. Based on a content analysis of city Web sites and a survey of Web development officials, this article shows that many cities are already moving toward this new paradigm. These cities have adopted “onestop shopping” and customer‐oriented principles in Web design, and they emphasize external collaboration and networking in the development process rather than technocracy. The article also analyzes the socioeconomic and organizational factors that are related to cities' progressiveness in Web development and highlights future challenges in reinventing government through Internet technology. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Public Administration Review Wiley

Reinventing Local Governments and the E‐Government Initiative

Public Administration Review , Volume 62 (4) – Jan 1, 2002

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References (36)

Publisher
Wiley
Copyright
2002 by the American Society for Public Administration
ISSN
0033-3352
eISSN
1540-6210
DOI
10.1111/0033-3352.00197
Publisher site
See Article on Publisher Site

Abstract

The Internet provides a powerful tool for reinventing local governments. It encourages transformation from the traditional bureaucratic paradigm, which emphasizes standardization, departmentalization, and operational cost‐efficiency, to the “e‐government” paradigm, which emphasizes coordinated network building, external collaboration, and customer services. Based on a content analysis of city Web sites and a survey of Web development officials, this article shows that many cities are already moving toward this new paradigm. These cities have adopted “onestop shopping” and customer‐oriented principles in Web design, and they emphasize external collaboration and networking in the development process rather than technocracy. The article also analyzes the socioeconomic and organizational factors that are related to cities' progressiveness in Web development and highlights future challenges in reinventing government through Internet technology.

Journal

Public Administration ReviewWiley

Published: Jan 1, 2002

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