*Many of the ideas in this paper were drawn from the P/OM workshop at the 1980 AIDS meeting in Las Vegas, Nevada. Professors Miller and Graham took primary responsibility for organizing the workshop and for writing and editing the paper. Professors Freeland, Hottenstein, Maister, Meredith, and Schmenner developed panel statements and provided helpful overviews. The authors would like to express their appreciation to panelists and participants in the workshop for their important contributions and especially to Mr. John Young, President and CEO of Hewlett-Packard, for the very special part that he played. In any synthesis of the ideas of many there are likely to be disagreements and biases. Professors Miller and Graham take full responsibility for the views expressed in the paper without detracting from the significant contributions of the others involved. Subject Area: Production/Operations Management. Decision Sciences [Vol. 12 early efforts to pin the blame on unfair competition and government regulation, American managers have entered a period of anxious self-examination. Increasingly in the public mind, responsibility for widespread operating weakness is being laid squarely at managementâs door (141 . In short, the American challenge of the 1960s appears to have given way to the American catch-up attempt
Decision Sciences – Wiley
Published: Oct 1, 1981
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