Patients’ views on quality of care: age effects and identification of patient profiles

Patients’ views on quality of care: age effects and identification of patient profiles • Age differences among physically ill inpatients, regarding their evaluation of the subjective importance of various care conditions, as well as their actual evaluations of these conditions, were explored. • Subjective importance ratings were found to be unrelated to age. Patients’ perceptions of the care they actually received indicated increasingly more positive evaluations with increasing age. • Profiles of more and less satisfied patients were obtained using cluster analysis. Lowest satisfaction was reported by younger and well‐educated women with a lower sense of coherence (as measured by Antonovsky’s (1987) version of the Sense of Coherence Questionnaire) who stayed for a short period of time in hospital. • It was concluded that caregivers need to focus on individual patient characteristics when looking at quality of care from a patient perspective. Generalizations based on age alone tend to be misleading. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Clinical Nursing Wiley

Patients’ views on quality of care: age effects and identification of patient profiles

Journal of Clinical Nursing, Volume 8 (6) – Nov 1, 1999

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Publisher
Wiley
Copyright
Copyright © 1999 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0962-1067
eISSN
1365-2702
DOI
10.1046/j.1365-2702.1999.00311.x
Publisher site
See Article on Publisher Site

Abstract

• Age differences among physically ill inpatients, regarding their evaluation of the subjective importance of various care conditions, as well as their actual evaluations of these conditions, were explored. • Subjective importance ratings were found to be unrelated to age. Patients’ perceptions of the care they actually received indicated increasingly more positive evaluations with increasing age. • Profiles of more and less satisfied patients were obtained using cluster analysis. Lowest satisfaction was reported by younger and well‐educated women with a lower sense of coherence (as measured by Antonovsky’s (1987) version of the Sense of Coherence Questionnaire) who stayed for a short period of time in hospital. • It was concluded that caregivers need to focus on individual patient characteristics when looking at quality of care from a patient perspective. Generalizations based on age alone tend to be misleading.

Journal

Journal of Clinical NursingWiley

Published: Nov 1, 1999

References

  • Age and health status in a patient satisfaction survey
    Cohen, Cohen

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