• Age differences among physically ill inpatients, regarding their evaluation of the subjective importance of various care conditions, as well as their actual evaluations of these conditions, were explored. • Subjective importance ratings were found to be unrelated to age. Patients’ perceptions of the care they actually received indicated increasingly more positive evaluations with increasing age. • Profiles of more and less satisfied patients were obtained using cluster analysis. Lowest satisfaction was reported by younger and well‐educated women with a lower sense of coherence (as measured by Antonovsky’s (1987) version of the Sense of Coherence Questionnaire) who stayed for a short period of time in hospital. • It was concluded that caregivers need to focus on individual patient characteristics when looking at quality of care from a patient perspective. Generalizations based on age alone tend to be misleading.
Journal of Clinical Nursing – Wiley
Published: Nov 1, 1999
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