ORGANIZATIONAL FRUSTRATION: A MODEL AND REVIEW OF THE LITERATURE

ORGANIZATIONAL FRUSTRATION: A MODEL AND REVIEW OF THE LITERATURE A model that describes the effects of frustration on individual behavior in organizations is presented. Included is a discussion of the definitional problems with the frustration construct as well as a brief overview of laboratory research. This research is used to develop a model of organizational frustration and its behavioral effects, including increased and decreased job performance, organizational aggression (e.g., sabotage, strikes, work slowdowns, and stealing), absenteeism and turnover. Supporting evidence is supplied by the few studies which have investigated frustration in field and simulated organizational settings. Finally, frustration is shown to provide an alternative explanation to the effects of job dissatisfaction, inequity and participation in organizational change. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Personnel Psychology Wiley

ORGANIZATIONAL FRUSTRATION: A MODEL AND REVIEW OF THE LITERATURE

Personnel Psychology, Volume 31 (4) – Dec 1, 1978

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Publisher
Wiley
Copyright
Copyright © 1978 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0031-5826
eISSN
1744-6570
D.O.I.
10.1111/j.1744-6570.1978.tb02125.x
Publisher site
See Article on Publisher Site

Abstract

A model that describes the effects of frustration on individual behavior in organizations is presented. Included is a discussion of the definitional problems with the frustration construct as well as a brief overview of laboratory research. This research is used to develop a model of organizational frustration and its behavioral effects, including increased and decreased job performance, organizational aggression (e.g., sabotage, strikes, work slowdowns, and stealing), absenteeism and turnover. Supporting evidence is supplied by the few studies which have investigated frustration in field and simulated organizational settings. Finally, frustration is shown to provide an alternative explanation to the effects of job dissatisfaction, inequity and participation in organizational change.

Journal

Personnel PsychologyWiley

Published: Dec 1, 1978

References

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