This comment extends the test‐retest reliability of the end‐user computing satisfaction (EUCS) instrument by Torkzadeh and Doll . Whereas Torkzadeh and Doll  reportedstability for two hour and two week EUCS test‐retest reliability, we investigate the test‐retest reliability of the EUCS instrument at two points in time, separated by a two yearinterval. We assess the end user computing satisfaction of personal computer, as well as mainframe, administrative end users in a large public organization. The results of the repeated test‐retest using differing application platforms add further support for the reliability of the EUCS measure and highlight some areas of concern for managers of information systems.
Decision Sciences – Wiley
Published: Jul 1, 1994
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