Measuring health care workers’ perceptions of what constitutes a compassionate organisation culture and working environment: Findings from a quantitative feasibility survey

Measuring health care workers’ perceptions of what constitutes a compassionate organisation... INTRODUCTIONThis article presents the quantitative outcomes of a feasibility study designed to develop and test a Cultural Health Check (CHC) toolkit to support health care workers and organisations in the provision of safe, compassionate and dignified care (McSherry, Pearce, & Beardsmore, ).To explore the complexity of a health care organisation and workplace culture as highlighted by McSherry et al. () and to achieve the research aims a mixed methodology was adopted. The original feasibility study comprised of three phases as follows. Phase 1 is quantitative and consisted of the Cultural Health Check Healthcare Workers and Patient/Carer Questionnaires. The rationale for this was to obtain anonymous accounts of health care workers’ perceptions, attitudes, values and beliefs surrounding their organisation and workplace cultures. Phase 2 is qualitative and consists of Cultural Health Check Healthcare Workers and Patient One to One Semi‐Structured Interviews. These were undertaken to provide real life accounts of health care workers’ experiences of their organisation and workplace cultures. Phase 3 consists of documentary analysis that was undertaken to review performance data and information. This paper only presents the findings from the quantitative component or phase 1 of the research.The International Council for Nurses (ICN, ) estimates there are 16 http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Nursing Management Wiley

Measuring health care workers’ perceptions of what constitutes a compassionate organisation culture and working environment: Findings from a quantitative feasibility survey

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Publisher
Wiley
Copyright
Copyright © 2018 John Wiley & Sons Ltd
ISSN
0966-0429
eISSN
1365-2834
D.O.I.
10.1111/jonm.12517
Publisher site
See Article on Publisher Site

Abstract

INTRODUCTIONThis article presents the quantitative outcomes of a feasibility study designed to develop and test a Cultural Health Check (CHC) toolkit to support health care workers and organisations in the provision of safe, compassionate and dignified care (McSherry, Pearce, & Beardsmore, ).To explore the complexity of a health care organisation and workplace culture as highlighted by McSherry et al. () and to achieve the research aims a mixed methodology was adopted. The original feasibility study comprised of three phases as follows. Phase 1 is quantitative and consisted of the Cultural Health Check Healthcare Workers and Patient/Carer Questionnaires. The rationale for this was to obtain anonymous accounts of health care workers’ perceptions, attitudes, values and beliefs surrounding their organisation and workplace cultures. Phase 2 is qualitative and consists of Cultural Health Check Healthcare Workers and Patient One to One Semi‐Structured Interviews. These were undertaken to provide real life accounts of health care workers’ experiences of their organisation and workplace cultures. Phase 3 consists of documentary analysis that was undertaken to review performance data and information. This paper only presents the findings from the quantitative component or phase 1 of the research.The International Council for Nurses (ICN, ) estimates there are 16

Journal

Journal of Nursing ManagementWiley

Published: Jan 1, 2018

Keywords: ; ; ; ; ;

References

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