Manager Coaching Skills: What Makes a Good Coach?

Manager Coaching Skills: What Makes a Good Coach? The concept of “manager as coach” is increasingly popular in the management literature as a mechanism for improving employee involvement and performance. This paper summarizes a study we conducted to evaluate “coaching skills” among sales managers. The study used telephone interviews with managers' subordinates to collect data regarding managers' coaching effectiveness. During the interviews, subordinates rated their supervisors' coaching skills and provided a rationale for their rankings. This study analyzes the ratings and the comments, and outlines the behaviors associated with both high and low ratings of manager coaching skills. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Performance Improvement Quarterly Wiley

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Publisher
Wiley
Copyright
Copyright © 1994 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0898-5952
eISSN
1937-8327
DOI
10.1111/j.1937-8327.1994.tb00626.x
Publisher site
See Article on Publisher Site

Abstract

The concept of “manager as coach” is increasingly popular in the management literature as a mechanism for improving employee involvement and performance. This paper summarizes a study we conducted to evaluate “coaching skills” among sales managers. The study used telephone interviews with managers' subordinates to collect data regarding managers' coaching effectiveness. During the interviews, subordinates rated their supervisors' coaching skills and provided a rationale for their rankings. This study analyzes the ratings and the comments, and outlines the behaviors associated with both high and low ratings of manager coaching skills.

Journal

Performance Improvement QuarterlyWiley

Published: Jun 1, 1994

References

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