LOGISTICS INNOVATION: A CUSTOMER VALUE‐ORIENTED SOCIAL PROCESS

LOGISTICS INNOVATION: A CUSTOMER VALUE‐ORIENTED SOCIAL PROCESS This paper reports on a qualitative, grounded theory research project conducted in the United States, Sweden, and The United Kingdom designed to explore logistics innovation as perceived by leaders of logistics service provider firms and logistics business functions within product focused firms. Analysis of 33 depth interviews conducted within seven organizations revealed activities that reflect multiple aspects of being innovative, including: (1) setting a stage for innovation; (2) identifying clues to shifts in what customers value; (3) negotiating, clarifying, and reflecting upon insights; and (4) managing inter‐organizational learning. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Business Logistics Wiley

LOGISTICS INNOVATION: A CUSTOMER VALUE‐ORIENTED SOCIAL PROCESS

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Publisher
Wiley
Copyright
2005 Council of Supply Chain Management Professionals
ISSN
0735-3766
eISSN
2158-1592
DOI
10.1002/j.2158-1592.2005.tb00196.x
Publisher site
See Article on Publisher Site

Abstract

This paper reports on a qualitative, grounded theory research project conducted in the United States, Sweden, and The United Kingdom designed to explore logistics innovation as perceived by leaders of logistics service provider firms and logistics business functions within product focused firms. Analysis of 33 depth interviews conducted within seven organizations revealed activities that reflect multiple aspects of being innovative, including: (1) setting a stage for innovation; (2) identifying clues to shifts in what customers value; (3) negotiating, clarifying, and reflecting upon insights; and (4) managing inter‐organizational learning.

Journal

Journal of Business LogisticsWiley

Published: Mar 1, 2005

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