Human Resource Management and Performance in the UK Hotel Industry

Human Resource Management and Performance in the UK Hotel Industry This article examines the relationship between human resource management and performance in the UK hotel industry. Using data from over 200 hotels, the results demonstrate, first, that the relationship between HRM and performance is dependent upon the business strategy the hotel is pursuing; second, that hotels pursuing an HRM approach coupled with a quality focus within their business strategy perform best; and, finally, that HRM is more likely to contribute to competitive success where it is introduced as an integrated and coherent package, or bundle of practices. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png British Journal of Industrial Relations Wiley

Human Resource Management and Performance in the UK Hotel Industry

British Journal of Industrial Relations, Volume 37 (3) – Sep 1, 1999

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Publisher
Wiley
Copyright
"Copyright © 1999 Wiley Subscription Services, Inc., A Wiley Company"
ISSN
0007-1080
eISSN
1467-8543
DOI
10.1111/1467-8543.00135
Publisher site
See Article on Publisher Site

Abstract

This article examines the relationship between human resource management and performance in the UK hotel industry. Using data from over 200 hotels, the results demonstrate, first, that the relationship between HRM and performance is dependent upon the business strategy the hotel is pursuing; second, that hotels pursuing an HRM approach coupled with a quality focus within their business strategy perform best; and, finally, that HRM is more likely to contribute to competitive success where it is introduced as an integrated and coherent package, or bundle of practices.

Journal

British Journal of Industrial RelationsWiley

Published: Sep 1, 1999

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