Evaluating Multiple‐Attribute Decision Support Systems

Evaluating Multiple‐Attribute Decision Support Systems Differences in the perceived usefulness of five multiple‐attribute decision support systems versus a basic spreadsheet are empirically assessed. Twenty‐four college faculty members participated in a repeated measures experiment in which they used decision support software for personal computers to analyse semistructured multiple‐attribute problems. The software packages employed were Criterium, Expert Choice, Logical Decision, VIMDA, VISA and the spreadsheet package Quattro Pro. A questionnaire was developed to assess user‐friendliness of the software, confidence in the procedure implemented by the software, and users’ confidence in their results when employing the decision aids. Time to reach a decision was also measured. Significant differences were fund in the overall way users ranked these aids, in the perceived user‐friendliness and the confidence in procedure among aids, and in the time it took to arrive at a result. Comments from users are also reported. © 1997 John Wiley & Sons, Ltd. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Multi-Criteria Decision Analysis Wiley

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Publisher
Wiley
Copyright
Copyright © 1997 Wiley Subscription Services, Inc., A Wiley Company
ISSN
1057-9214
eISSN
1099-1360
DOI
10.1002/(SICI)1099-1360(199707)6:4<201::AID-MCDA138>3.0.CO;2-Z
Publisher site
See Article on Publisher Site

Abstract

Differences in the perceived usefulness of five multiple‐attribute decision support systems versus a basic spreadsheet are empirically assessed. Twenty‐four college faculty members participated in a repeated measures experiment in which they used decision support software for personal computers to analyse semistructured multiple‐attribute problems. The software packages employed were Criterium, Expert Choice, Logical Decision, VIMDA, VISA and the spreadsheet package Quattro Pro. A questionnaire was developed to assess user‐friendliness of the software, confidence in the procedure implemented by the software, and users’ confidence in their results when employing the decision aids. Time to reach a decision was also measured. Significant differences were fund in the overall way users ranked these aids, in the perceived user‐friendliness and the confidence in procedure among aids, and in the time it took to arrive at a result. Comments from users are also reported. © 1997 John Wiley & Sons, Ltd.

Journal

Journal of Multi-Criteria Decision AnalysisWiley

Published: Jul 1, 1997

Keywords: ; ;

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