wo seemingly irreconcilable themes recur in the addresses given by the recent presidents of the Chartered Institute of Bankers. First, as the benign competition of the eighties becomes a malign one in the nineties, banks will undergo even more dramatic changes. Second, in the newly evolving market place, the role of staff in providing quality service will be greater than ever before. For example, in the 1990 presidential address, Charlton (1990: 9-10) argued that: The sweeping away of market barriers has turned money into a commodity product, and it is only possible to make attractive returns out of selling a commodity to the extent that you can differentiate the way in which you deliver it from the way in which the next chap does. The basis of that differentiation is customer service ...A commitment to service, right down to the organisation, is the key. Against the background of these imperatives, in his 1993 presidential address Sir Brian Pearse (1993:lO)identified some of the downsides looming on the horizon: The financial services industry has lost some 70,000 jobs over the last four years ... Then? is an almost total lack of recruitment, apart from relatively few graduates. This will leave
Human Resource Management Journal – Wiley
Published: Jan 1, 1997
It’s your single place to instantly
discover and read the research
that matters to you.
Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.
All for just $49/month
Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly
Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.
Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.
Read from thousands of the leading scholarly journals from SpringerNature, Wiley-Blackwell, Oxford University Press and more.
All the latest content is available, no embargo periods.
“Hi guys, I cannot tell you how much I love this resource. Incredible. I really believe you've hit the nail on the head with this site in regards to solving the research-purchase issue.”Daniel C.
“Whoa! It’s like Spotify but for academic articles.”@Phil_Robichaud
“I must say, @deepdyve is a fabulous solution to the independent researcher's problem of #access to #information.”@deepthiw
“My last article couldn't be possible without the platform @deepdyve that makes journal papers cheaper.”@JoseServera