*Author to whom all correspondence should be addressed: e-mail: firstname.lastname@example.org. â e-mail: email@example.com. â¡ e-mail: firstname.lastname@example.org. Â§ e-mail: email@example.com. INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS, VOL. 22, 397â400 ~2007! Â© 2007 Wiley Periodicals, Inc. Published online in Wiley InterScience ~www.interscience.wiley.com!. â¢ DOI 10.1002/int.20205 LU ET AL. downloadable forms to support two-way communication. At stage two ~2001â 2002! the Australian government built transaction-based online services and link databases from online interfaces to allow paying bills online. A successful example of such services is renewing vehicle registration online. At stage three ~2003â2005! integrated government online services were focused. This integrated all possible related services that might be provided by the same agency, different agencies, agencies in other jurisdictions, and private partners in an either vertical or horizontal way. Businesses and citizens can deal with the government as a single cohesive entity and services can be delivered in a seamless mannerâa âonestop shop.â Therefore, individuals should be able to get information and complete transactions without worrying whether they involve different agencies or layers of the government. Clearly, the keyword intelligence will be the next paradigm shift in e-services thanks to Web technological advances. To provide intelligence for e-services, various intelligent technologies, including
International Journal of Intelligent Systems – Wiley
Published: May 1, 2007
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