Editorial: A special issue on e‐service intelligence

Editorial: A special issue on e‐service intelligence *Author to whom all correspondence should be addressed: e-mail: jielu@it.uts.edu.au. †e-mail: druan@sckcen.be. ‡ e-mail: zhangg@it.uts.edu.au. § e-mail: zi@or.rwth-aachen.de. INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS, VOL. 22, 397–400 ~2007! © 2007 Wiley Periodicals, Inc. Published online in Wiley InterScience ~www.interscience.wiley.com!. • DOI 10.1002/int.20205 LU ET AL. downloadable forms to support two-way communication. At stage two ~2001– 2002! the Australian government built transaction-based online services and link databases from online interfaces to allow paying bills online. A successful example of such services is renewing vehicle registration online. At stage three ~2003–2005! integrated government online services were focused. This integrated all possible related services that might be provided by the same agency, different agencies, agencies in other jurisdictions, and private partners in an either vertical or horizontal way. Businesses and citizens can deal with the government as a single cohesive entity and services can be delivered in a seamless manner—a “onestop shop.” Therefore, individuals should be able to get information and complete transactions without worrying whether they involve different agencies or layers of the government. Clearly, the keyword intelligence will be the next paradigm shift in e-services thanks to Web technological advances. To provide intelligence for e-services, various intelligent technologies, including http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Intelligent Systems Wiley

Editorial: A special issue on e‐service intelligence

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Publisher
Wiley
Copyright
Copyright © 2007 Wiley Periodicals, Inc., A Wiley Company
ISSN
0884-8173
eISSN
1098-111X
DOI
10.1002/int.20205
Publisher site
See Article on Publisher Site

Abstract

*Author to whom all correspondence should be addressed: e-mail: jielu@it.uts.edu.au. †e-mail: druan@sckcen.be. ‡ e-mail: zhangg@it.uts.edu.au. § e-mail: zi@or.rwth-aachen.de. INTERNATIONAL JOURNAL OF INTELLIGENT SYSTEMS, VOL. 22, 397–400 ~2007! © 2007 Wiley Periodicals, Inc. Published online in Wiley InterScience ~www.interscience.wiley.com!. • DOI 10.1002/int.20205 LU ET AL. downloadable forms to support two-way communication. At stage two ~2001– 2002! the Australian government built transaction-based online services and link databases from online interfaces to allow paying bills online. A successful example of such services is renewing vehicle registration online. At stage three ~2003–2005! integrated government online services were focused. This integrated all possible related services that might be provided by the same agency, different agencies, agencies in other jurisdictions, and private partners in an either vertical or horizontal way. Businesses and citizens can deal with the government as a single cohesive entity and services can be delivered in a seamless manner—a “onestop shop.” Therefore, individuals should be able to get information and complete transactions without worrying whether they involve different agencies or layers of the government. Clearly, the keyword intelligence will be the next paradigm shift in e-services thanks to Web technological advances. To provide intelligence for e-services, various intelligent technologies, including

Journal

International Journal of Intelligent SystemsWiley

Published: May 1, 2007

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