Contextualizing a professional social network for health care: Experiences from an action design research study

Contextualizing a professional social network for health care: Experiences from an action design... Professional social networks (PSN) are online environments where practitioners can present themselves, get in contact and socialize with coworkers, share and discuss ideas, or exchange business‐related knowledge. Despite the fact that collaboration and information sharing are becoming more relevant for delivering high‐quality services, PSN are not yet widely adopted in complex domains such as health care. While most of the literature is still focusing on the exposition of the unbound potential of PSN, this paper seeks to clarify the question of how to capture and manage the professional identity of an industry such that PSN can be purposefully anchored in the working context. Following an Action Design Research approach, we describe practical design propositions and possible tensions along the contextualization of a PSN, which was specifically catered for improving interprofessional and interorganizational collaboration in and between hospitals. We identify several implications for future research. In particular, we explain intended and unintended uses of PSN in hospitals and provide metaphors for explaining possible alternative understandings of domain engineering. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Systems Journal Wiley

Contextualizing a professional social network for health care: Experiences from an action design research study

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Publisher
Wiley Subscription Services, Inc., A Wiley Company
Copyright
© 2018 John Wiley & Sons Ltd
ISSN
1350-1917
eISSN
1365-2575
D.O.I.
10.1111/isj.12154
Publisher site
See Article on Publisher Site

Abstract

Professional social networks (PSN) are online environments where practitioners can present themselves, get in contact and socialize with coworkers, share and discuss ideas, or exchange business‐related knowledge. Despite the fact that collaboration and information sharing are becoming more relevant for delivering high‐quality services, PSN are not yet widely adopted in complex domains such as health care. While most of the literature is still focusing on the exposition of the unbound potential of PSN, this paper seeks to clarify the question of how to capture and manage the professional identity of an industry such that PSN can be purposefully anchored in the working context. Following an Action Design Research approach, we describe practical design propositions and possible tensions along the contextualization of a PSN, which was specifically catered for improving interprofessional and interorganizational collaboration in and between hospitals. We identify several implications for future research. In particular, we explain intended and unintended uses of PSN in hospitals and provide metaphors for explaining possible alternative understandings of domain engineering.

Journal

Information Systems JournalWiley

Published: Jan 1, 2018

Keywords: ; ; ; ;

References

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