Consumer Education As A Means of Alleviating Dissatisfaction

Consumer Education As A Means of Alleviating Dissatisfaction In this paper the traditional approaches to Consumer Education are analyzed with respect to their possible impact on the currently wide‐spread dissatisfaction among consumers. The argument is raised that the dissemination of knowledge of good buymanship alone cannot change the prevailing dissatisfaction because of the inevitable collective interdependency of consumers' fate in the marketplace and the economic benefits they can derive from their alternative role as producers, employees and wage earners. On the other hand, it is shown that greater improvements could be obtained if some of the knowledge available from studies of job satisfaction could be applied to man's satisfaction in the consumer role. Such an endeavor would enlarge the present scope of consumer education from its sole concern with competitive economics into that of interpersonal relationships and other behavioral aspects of man's life as consumer. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Consumer Affairs Wiley

Consumer Education As A Means of Alleviating Dissatisfaction

Journal of Consumer Affairs, Volume 8 (1) – Jun 1, 1974

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Publisher
Wiley
Copyright
Copyright © 1974 Wiley Subscription Services, Inc., A Wiley Company
ISSN
0022-0078
eISSN
1745-6606
DOI
10.1111/j.1745-6606.1974.tb00880.x
Publisher site
See Article on Publisher Site

Abstract

In this paper the traditional approaches to Consumer Education are analyzed with respect to their possible impact on the currently wide‐spread dissatisfaction among consumers. The argument is raised that the dissemination of knowledge of good buymanship alone cannot change the prevailing dissatisfaction because of the inevitable collective interdependency of consumers' fate in the marketplace and the economic benefits they can derive from their alternative role as producers, employees and wage earners. On the other hand, it is shown that greater improvements could be obtained if some of the knowledge available from studies of job satisfaction could be applied to man's satisfaction in the consumer role. Such an endeavor would enlarge the present scope of consumer education from its sole concern with competitive economics into that of interpersonal relationships and other behavioral aspects of man's life as consumer.

Journal

Journal of Consumer AffairsWiley

Published: Jun 1, 1974

References

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