INTRODUCTIONWorkplace incivility is an ongoing problem for hospital nurses across the globe in countries such as the United States (USA), Australia, Canada, and New Zealand (D'Ambra & Andrews, ; Danque, Serafica, Lane, & Hodge, ). Workplace incivility is defined as ‘the occurrence of low intensity behaviour exhibiting an ambiguous intent to harm’ (Andersson & Pearson, , p. 457). In the USA, one staff nurse sample exhibited a high coworker incivility prevalence which was associated with lost productivity (Smokler Lewis & Malecha, ). Other evidence has suggested that nurse incivility may have compromised patient safety and care quality (Laschinger, ). Nearly 8 in 10 Canadian nurses reported nurse incivility in one sample, which was associated with decreased job satisfaction and organisational commitment (Laschinger, Finegan, & Wilk, ). The nurse work environment may influence incivility prevalence. The nurse work environment is defined as ‘the organisational characteristics of a work setting that facilitate or constrain professional nursing practice’ (Lake, , p. 178). Nurse work environments are a modifiable (Kutney‐Lee, Wu, Sloane, & Aiken, ) variable across hospitals (Lake & Friese, ), and may serve as a mechanism for nurse managers to reduce coworker incivility and its harmful consequences.BACKGROUNDOver the past decade, coworker
Journal of Nursing Management – Wiley
Published: Jan 1, 2018
Keywords: ; ; ; ;
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