Assessing and managing the benefits of enterprise systems: the business manager's perspective

Assessing and managing the benefits of enterprise systems: the business manager's perspective Abstract. This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in the years after ES implementation. Based on an analysis of the features of enterprise systems, on the literature on information technology (IT) value, on data from 233 enterprise systems vendor‐reported stories published on the Web and on interviews with managers of 34 organizations using ES, the framework provides a detailed list of benefits that have reportedly been acquired through ES implementation. This list of benefits is consolidated into five benefits dimensions: operational, managerial, strategic, IT infrastructure and organizational, and illustrated using perceived net benefit flow (PNBF) graphs. In a detailed example, the paper shows how the framework has been applied to the identification of benefits in a longitudinal case study of four organizations. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Information Systems Journal Wiley

Assessing and managing the benefits of enterprise systems: the business manager's perspective

Information Systems Journal, Volume 12 (4) – Oct 1, 2002

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Publisher
Wiley
Copyright
Copyright © 2002 Wiley Subscription Services, Inc., A Wiley Company
ISSN
1350-1917
eISSN
1365-2575
DOI
10.1046/j.1365-2575.2002.00132.x
Publisher site
See Article on Publisher Site

Abstract

Abstract. This paper focuses on the benefits that organizations may achieve from their investment in enterprise systems (ES). It proposes an ES benefit framework for summarizing benefits in the years after ES implementation. Based on an analysis of the features of enterprise systems, on the literature on information technology (IT) value, on data from 233 enterprise systems vendor‐reported stories published on the Web and on interviews with managers of 34 organizations using ES, the framework provides a detailed list of benefits that have reportedly been acquired through ES implementation. This list of benefits is consolidated into five benefits dimensions: operational, managerial, strategic, IT infrastructure and organizational, and illustrated using perceived net benefit flow (PNBF) graphs. In a detailed example, the paper shows how the framework has been applied to the identification of benefits in a longitudinal case study of four organizations.

Journal

Information Systems JournalWiley

Published: Oct 1, 2002

References

  • Organisational learning and core capabilities development: The role of IT
    Andreu, Andreu; Ciborra, Ciborra
  • Evaluation of strategic investments in information technology
    Clemons, Clemons
  • What is ERP?
    Klaus, Klaus; Rosemann, Rosemann; Gable, Gable
  • Making ERP a success
    Scheer, Scheer; Habermann, Habermann

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