Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

A Three‐Stage Adoption Process for Social Media Use in Government

A Three‐Stage Adoption Process for Social Media Use in Government Social media applications are slowly diffusing across all levels of government. The organizational dynamics underlying adoption and use decisions follow a process similar to that for previous waves of new information and communication technologies. The authors suggest that the organizational diffusion of these types of new information and communication technologies, initially aimed at individual use and available through markets, including social media applications, follows a three‐stage process. First, agencies experiment informally with social media outside of accepted technology use policies. Next, order evolves from the first chaotic stage as government organizations recognize the need to draft norms and regulations. Finally, organizational institutions evolve that clearly outline appropriate behavior, types of interactions, and new modes of communication that subsequently are formalized in social media strategies and policies. For each of the stages, the authors provide examples and a set of propositions to guide future research. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Public Administration Review Wiley

A Three‐Stage Adoption Process for Social Media Use in Government

Loading next page...
 
/lp/wiley/a-three-stage-adoption-process-for-social-media-use-in-government-ZhFL3XsdCX

References (69)

Publisher
Wiley
Copyright
© 2013 by The American Society for Public Administration
ISSN
0033-3352
eISSN
1540-6210
DOI
10.1111/puar.12021
Publisher site
See Article on Publisher Site

Abstract

Social media applications are slowly diffusing across all levels of government. The organizational dynamics underlying adoption and use decisions follow a process similar to that for previous waves of new information and communication technologies. The authors suggest that the organizational diffusion of these types of new information and communication technologies, initially aimed at individual use and available through markets, including social media applications, follows a three‐stage process. First, agencies experiment informally with social media outside of accepted technology use policies. Next, order evolves from the first chaotic stage as government organizations recognize the need to draft norms and regulations. Finally, organizational institutions evolve that clearly outline appropriate behavior, types of interactions, and new modes of communication that subsequently are formalized in social media strategies and policies. For each of the stages, the authors provide examples and a set of propositions to guide future research.

Journal

Public Administration ReviewWiley

Published: May 1, 2013

There are no references for this article.