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Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Experience of shame in service failure context among restaurant frontline employees: does... http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Contemporary Hospitality Management Unpaywall

Experience of shame in service failure context among restaurant frontline employees: does industry tenure matter?

Wang, Xingyu; Guchait, Priyanko; Khoa, Do The; Paşamehmetoğlu, Aysin
International Journal of Contemporary Hospitality Management – Jul 13, 2021
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Publisher
Unpaywall
ISSN
0959-6119
DOI
10.1108/ijchm-01-2021-0005
Publisher site
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Abstract

Journal

International Journal of Contemporary Hospitality Management – Unpaywall

Published: Jul 13, 2021

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