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Total quality management in UK higher education institutions

Total quality management in UK higher education institutions Total quality management (TQM) is a management process that has made its way into higher education institutions (HEIs) in many developed countries. For example, in the US, HEIs have been influenced due to the success of many large corporations. They were influenced by the critical state of education in the 1980s in terms of student grades, funding, and complaints from employers and parents. Many institutions began to implement it in the early 1990s and have been successful. In UK higher education, the progress of TQM is rather slow, with examples represented by only a few new universities. However, these institutions have benefited from a TQM process similar to their counterparts in the US, such as improved student performance, better services, reduced costs and customer satisfaction. The paper reports on the results of a recent survey on TQM in UK HEIs. The authors examine how TQM principles and core concepts can be measured to provide a means of assessing the quality of institutions on various aspects of their internal processes. It is found that the measurements of TQM principles and core concepts, which are critical success factors, reflect performance of institutions. Any change in the performance of the critical success factors affects the institution's business excellence. It also provides information to the institution's top management on its performance over time and in comparison with other institutions. The measurement method could be used by the quality assurers in the UK to assess education quality of HEIs. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Total Quality Management Taylor & Francis

Total quality management in UK higher education institutions

Kanji, Gopal K.; Malek, Abdul; Tambi, Bin A.
Total Quality Management , Volume 10 (1): 25 – Jan 1, 1999
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References (46)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
0954-4127
eISSN
1360-0613
DOI
10.1080/0954412998126
Publisher site
See Article on Publisher Site

Abstract

Total quality management (TQM) is a management process that has made its way into higher education institutions (HEIs) in many developed countries. For example, in the US, HEIs have been influenced due to the success of many large corporations. They were influenced by the critical state of education in the 1980s in terms of student grades, funding, and complaints from employers and parents. Many institutions began to implement it in the early 1990s and have been successful. In UK higher education, the progress of TQM is rather slow, with examples represented by only a few new universities. However, these institutions have benefited from a TQM process similar to their counterparts in the US, such as improved student performance, better services, reduced costs and customer satisfaction. The paper reports on the results of a recent survey on TQM in UK HEIs. The authors examine how TQM principles and core concepts can be measured to provide a means of assessing the quality of institutions on various aspects of their internal processes. It is found that the measurements of TQM principles and core concepts, which are critical success factors, reflect performance of institutions. Any change in the performance of the critical success factors affects the institution's business excellence. It also provides information to the institution's top management on its performance over time and in comparison with other institutions. The measurement method could be used by the quality assurers in the UK to assess education quality of HEIs.

Journal

Total Quality Management – Taylor & Francis

Published: Jan 1, 1999

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