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Self-assessment: What's in it for us?

Self-assessment: What's in it for us? TOTAL QUALITY MANAGEMENT , VOL. 8, NOS 2&3, 1997, S90± S93 Self-assessment: W hat’ s i n it fo r us? S. A. BLACK & H. C. CRUMLEY Empire Stores G roup pl c, 18 Ca nal R oad, Br adford BD 99 4 XB, UK Introduction The attraction of the E uropean F oundation f or Quality Management (E FQM) business excellence mo del i s its applicability to a wide n umber o f s ituations. The model its elf represents a business ` system’ comprised of i nputs (i.e . share holder expectations; l eadership vision; peo ple, re sources and i nformation), processes ( i.e. peo ple manage ment, strategy formulation, process manageme nt) and ou tputs (i. e. finan cial results; cu stomer s atisfaction; products and se rvice perfo rmance). In the real world, a business n eeds to be able to ad apt to changes in its external environment in order to r emain competitive. No organization can survive in splendid is olation. The business e xcellence mod el inc orporates external influences such as cu stomer, c ompetitor, legislative and so cietal requirements a nd e ncourages org aniza- tions t http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Total Quality Management Taylor & Francis

Self-assessment: What's in it for us?

Total Quality Management , Volume 8 (2-3): 4 – Jun 1, 1997
4 pages

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References (1)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
0954-4127
eISSN
1360-0613
DOI
10.1080/0954412979776
Publisher site
See Article on Publisher Site

Abstract

TOTAL QUALITY MANAGEMENT , VOL. 8, NOS 2&3, 1997, S90± S93 Self-assessment: W hat’ s i n it fo r us? S. A. BLACK & H. C. CRUMLEY Empire Stores G roup pl c, 18 Ca nal R oad, Br adford BD 99 4 XB, UK Introduction The attraction of the E uropean F oundation f or Quality Management (E FQM) business excellence mo del i s its applicability to a wide n umber o f s ituations. The model its elf represents a business ` system’ comprised of i nputs (i.e . share holder expectations; l eadership vision; peo ple, re sources and i nformation), processes ( i.e. peo ple manage ment, strategy formulation, process manageme nt) and ou tputs (i. e. finan cial results; cu stomer s atisfaction; products and se rvice perfo rmance). In the real world, a business n eeds to be able to ad apt to changes in its external environment in order to r emain competitive. No organization can survive in splendid is olation. The business e xcellence mod el inc orporates external influences such as cu stomer, c ompetitor, legislative and so cietal requirements a nd e ncourages org aniza- tions t

Journal

Total Quality ManagementTaylor & Francis

Published: Jun 1, 1997

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