Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Self-Assessment Methodology: The Route to Business Excellence

Self-Assessment Methodology: The Route to Business Excellence In recent years, there has been an increasing interest in the area of organizational self-assessment and an increasing number of companies have used the European Foundation for Quality Management (EFQM) business excellence model as the template for testing different business strategies as well as for measuring performance. There is little evidence of any methodology, however, that can help organizations link the areas for improvement identified from the assessment to their business' action plans at strategic, tactical, and operational levels. This article discusses these problems and puts forward a solution by describing the use of multiple criteria decision-making (MCDM) and the evidential reasoning approach (ER) in the self-assessment process. It is argued that the intelligent decision system (IDS) being developed can be used to improve bow the self-assessment process is carried out and provide accurate and fast scoring for a company. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality Management Journal Taylor & Francis

Self-Assessment Methodology: The Route to Business Excellence

Quality Management Journal , Volume 10 (1): 15 – Jan 1, 2003

Self-Assessment Methodology: The Route to Business Excellence

Quality Management Journal , Volume 10 (1): 15 – Jan 1, 2003

Abstract

In recent years, there has been an increasing interest in the area of organizational self-assessment and an increasing number of companies have used the European Foundation for Quality Management (EFQM) business excellence model as the template for testing different business strategies as well as for measuring performance. There is little evidence of any methodology, however, that can help organizations link the areas for improvement identified from the assessment to their business' action plans at strategic, tactical, and operational levels. This article discusses these problems and puts forward a solution by describing the use of multiple criteria decision-making (MCDM) and the evidential reasoning approach (ER) in the self-assessment process. It is argued that the intelligent decision system (IDS) being developed can be used to improve bow the self-assessment process is carried out and provide accurate and fast scoring for a company.

Loading next page...
 
/lp/taylor-francis/self-assessment-methodology-the-route-to-business-excellence-UfR5WJfAcE

References (36)

Publisher
Taylor & Francis
Copyright
Copyright 2003 ASQ
ISSN
2575-6222
eISSN
1068-6967
DOI
10.1080/10686967.2003.11919052
Publisher site
See Article on Publisher Site

Abstract

In recent years, there has been an increasing interest in the area of organizational self-assessment and an increasing number of companies have used the European Foundation for Quality Management (EFQM) business excellence model as the template for testing different business strategies as well as for measuring performance. There is little evidence of any methodology, however, that can help organizations link the areas for improvement identified from the assessment to their business' action plans at strategic, tactical, and operational levels. This article discusses these problems and puts forward a solution by describing the use of multiple criteria decision-making (MCDM) and the evidential reasoning approach (ER) in the self-assessment process. It is argued that the intelligent decision system (IDS) being developed can be used to improve bow the self-assessment process is carried out and provide accurate and fast scoring for a company.

Journal

Quality Management JournalTaylor & Francis

Published: Jan 1, 2003

Keywords: EFQM business excellence model; evidential reasoning approach; intelligent decision system; multiple criteria decision making; self-assessment

There are no references for this article.