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Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector

Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector Abstract Setting Business Excellence as a primary goal, public sector organisations have been increasingly looking for new ways of measuring performance that are intended to promote stakeholders' satisfaction, people involvement and continuous improvement. In this paper, we present an approach referred as KBEM (Kanji's Business Excellence Measurement System), which was applied to measure the performance of 85 municipalities in Portugal. Data were collected by means of specifically designed questionnaires and analysed using structural equation modelling. Results broadly confirm the validity of the models that form KBEMS and stress the importance of founding performance measurement upon Total Quality Management principles and concepts. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Total Quality Management & Business Excellence Taylor & Francis

Performance Measurement andBusiness Excellence: The Reinforcing Link for the Public Sector

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References (15)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1478-3371
eISSN
1478-3363
DOI
10.1080/14783360601043096
Publisher site
See Article on Publisher Site

Abstract

Abstract Setting Business Excellence as a primary goal, public sector organisations have been increasingly looking for new ways of measuring performance that are intended to promote stakeholders' satisfaction, people involvement and continuous improvement. In this paper, we present an approach referred as KBEM (Kanji's Business Excellence Measurement System), which was applied to measure the performance of 85 municipalities in Portugal. Data were collected by means of specifically designed questionnaires and analysed using structural equation modelling. Results broadly confirm the validity of the models that form KBEMS and stress the importance of founding performance measurement upon Total Quality Management principles and concepts.

Journal

Total Quality Management & Business ExcellenceTaylor & Francis

Published: Mar 1, 2007

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