Get 20M+ Full-Text Papers For Less Than $1.50/day. Start a 14-Day Trial for You or Your Team.

Learn More →

Examination and comparison of the critical factors of total quality management (TQM) across countries

Examination and comparison of the critical factors of total quality management (TQM) across... Various empirical studies have been published about the critical success factors of TQM extracted using a survey approach in a particular country or region. Several studies compared critical TQM factors across different countries, but overall there has been little attempt in the literature to analyse the TQM factors within the context of a contingency approach. Quality gurus such as Deming and Juran contend that quality management concepts are universally applicable, but this is only their personal prescriptions and must be examined empirically. This study analysed and compared 76 empirically validated TQM factors and their impact on various performance measures across countries. The findings showed that top management commitment and leadership, customer focus, information and analysis, training, supplier management, strategic planning, employee involvement, human resource management, process management, teamwork, product and service design, process control, benchmarking, continuous improvement, employee empowerment, quality assurance, social responsibility, and employee satisfaction were the most commonly extracted factors across these 76 studies. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png International Journal of Production Research Taylor & Francis

Examination and comparison of the critical factors of total quality management (TQM) across countries

34 pages

Loading next page...
 
/lp/taylor-francis/examination-and-comparison-of-the-critical-factors-of-total-quality-n7n3i9QP8O

References (113)

Publisher
Taylor & Francis
Copyright
Copyright Taylor & Francis Group, LLC
ISSN
1366-588X
eISSN
0020-7543
DOI
10.1080/0020754021000022212
Publisher site
See Article on Publisher Site

Abstract

Various empirical studies have been published about the critical success factors of TQM extracted using a survey approach in a particular country or region. Several studies compared critical TQM factors across different countries, but overall there has been little attempt in the literature to analyse the TQM factors within the context of a contingency approach. Quality gurus such as Deming and Juran contend that quality management concepts are universally applicable, but this is only their personal prescriptions and must be examined empirically. This study analysed and compared 76 empirically validated TQM factors and their impact on various performance measures across countries. The findings showed that top management commitment and leadership, customer focus, information and analysis, training, supplier management, strategic planning, employee involvement, human resource management, process management, teamwork, product and service design, process control, benchmarking, continuous improvement, employee empowerment, quality assurance, social responsibility, and employee satisfaction were the most commonly extracted factors across these 76 studies.

Journal

International Journal of Production ResearchTaylor & Francis

Published: Jan 1, 2003

There are no references for this article.