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E-Government evaluation of delivering public services to citizens among cities in the Yangtze River Delta

E-Government evaluation of delivering public services to citizens among cities in the Yangtze... Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png The International Information & Library Review Taylor & Francis

E-Government evaluation of delivering public services to citizens among cities in the Yangtze River Delta

The International Information & Library Review , Volume 42 (3): 4 – Sep 1, 2010
4 pages

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References (17)

Publisher
Taylor & Francis
Copyright
© 2010 Elsevier Ltd.
ISSN
1095-9297
eISSN
1057-2317
DOI
10.1080/10572317.2010.10762865
Publisher site
See Article on Publisher Site

Abstract

Delivering public services to citizens via the Internet is the basic goal of E-government. Although websites are becoming essential elements of public e-services in local public administration in China, little is known about their efficiency and effectiveness. The objective of this paper is to evaluate the actual status of Web-enabled public services to citizens in municipal e-government implementation in the Yangtze River Delta. Eight categories of public services to citizens delivered through the Internet have been identified in the websites of the 14 local municipal governments. These public services include birth, marriage, domicile register, education, social security, public utility, health and traffic. Using the methodology of service maturity, this study evaluates the quality and usage of public e-services to citizens in the Yangtze River Delta. The results of this study show that almost all city governments are shifting from the traditional bureaucratic paradigm to the e-government public service paradigm, albeit with significant differences in public e-services level in these cities. At present, e-government public services to citizens in almost all the cities studied are mostly limited to on-line presentations of government information with a low degree of development of interaction and on-line transaction. The municipal governments and policymakers in the near future will have to strengthen the interactivity of their websites with citizens and improve the on-line transaction level in order to deliver citizen-centric public e-services.

Journal

The International Information & Library ReviewTaylor & Francis

Published: Sep 1, 2010

Keywords: E-Government evaluation; Delivering public services to citizens; Cities in the Yangtze River Delta; E-Government; China

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