Voluntas https://doi.org/10.1007/s11266-018-0005-z ORIGINAL PAPER Why People Leave Community Service Organizations: A Mixed Methods Study 1 1 1 • • Ben Milbourn Melissa H. Black Angus Buchanan International Society for Third-Sector Research and The Johns Hopkins University 2018 Abstract Despite the beneﬁts of volunteering to the indi- Warburton 2010; Warburton et al. 2007). In addition to the vidual, organization and community, the retention of vol- number of beneﬁts to the volunteer themselves, at an unteers within volunteer and not-for-proﬁt organizations organizational and community level, volunteers are often remains a signiﬁcant challenge. Examining the motivations essential to the operations and functioning of organizations, of individuals who have ceased their engagement in a making volunteers an invaluable resource (Volunteering volunteer organization may provide insights to improve 2015). retention rates. The perceptions of 64 volunteers formerly Despite the documented beneﬁts of volunteering at the involved in an international volunteer organization were individual, organizational and broader societal levels, examined through community telephone interviews and volunteer retention remains a signiﬁcant challenge for online surveys. Results show that while volunteers valued volunteer and not-for-proﬁt organizations (Harp et al. their participation in the volunteer organization, their 2017). Understanding the motivations of volunteers to decision to cease engagement
VOLUNTAS: International Journal of Voluntary and Nonprofit Organizations – Springer Journals
Published: Jun 5, 2018
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