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The year of big deals

The year of big deals It was a year of exciting alliances, a wide range of consolidation processes as well as takeover phases for the global players in German call center business. However, a lot of call center providers followed the path of expansion, dynamically seeking their chances either in new markets or in market concentration. The motto: “Better be ready for global competition.” Let us take a short look at the “big bang” events of 2007 and the new culture of diversification which currently drives the call center market. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png CallCenter INTERNATIONAL Springer Journals

The year of big deals

Krah, Eva-Susanne
CallCenter INTERNATIONAL , Volume 1 (1) – May 25, 2012
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Publisher
Springer Journals
Copyright
Copyright © 2008 by Springer Fachmedien Wiesbaden GmbH
Subject
Economics / Management Science; Economics/Management Science, general
ISSN
1865-9381
DOI
10.1007/BF03252216
Publisher site
See Article on Publisher Site

Abstract

It was a year of exciting alliances, a wide range of consolidation processes as well as takeover phases for the global players in German call center business. However, a lot of call center providers followed the path of expansion, dynamically seeking their chances either in new markets or in market concentration. The motto: “Better be ready for global competition.” Let us take a short look at the “big bang” events of 2007 and the new culture of diversification which currently drives the call center market.

Journal

CallCenter INTERNATIONAL – Springer Journals

Published: May 25, 2012

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