The role of dimensions of perceived risk in adoption of corporate internet banking by customers in Iran

The role of dimensions of perceived risk in adoption of corporate internet banking by customers... During the recent years, one of the issues considered by the banks in the field of internet banking is the adoption of corporate internet banking (CIB) by corporate clients. The present article tried to examine the factors affecting adoption of CIB by corporate clients based on the perceived risk theory. The research hypotheses were tested using confirmatory factor analysis and the results showed that there was a significant relationship between all the risks and intent to adopt CIB by the corporate clients of the banks. The major factors decreasing the intent to adopt internet banking include performance, privacy, security, financial, time, and social risks respectively. Based on the findings of the present study and similar studies, a comparison was made between the importance of the dimensions of perceived risk in personal and CIB and suggestions were made for decreasing the effects of these significant risks for the corporate clients to adopt CIB. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Electronic Commerce Research Springer Journals

The role of dimensions of perceived risk in adoption of corporate internet banking by customers in Iran

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Publisher
Springer Journals
Copyright
Copyright © 2017 by Springer Science+Business Media New York
Subject
Business and Management; IT in Business; Data Structures, Cryptology and Information Theory; Operations Research/Decision Theory; Computer Communication Networks; Business and Management, general; e-Commerce/e-business
ISSN
1389-5753
eISSN
1572-9362
D.O.I.
10.1007/s10660-017-9253-z
Publisher site
See Article on Publisher Site

Abstract

During the recent years, one of the issues considered by the banks in the field of internet banking is the adoption of corporate internet banking (CIB) by corporate clients. The present article tried to examine the factors affecting adoption of CIB by corporate clients based on the perceived risk theory. The research hypotheses were tested using confirmatory factor analysis and the results showed that there was a significant relationship between all the risks and intent to adopt CIB by the corporate clients of the banks. The major factors decreasing the intent to adopt internet banking include performance, privacy, security, financial, time, and social risks respectively. Based on the findings of the present study and similar studies, a comparison was made between the importance of the dimensions of perceived risk in personal and CIB and suggestions were made for decreasing the effects of these significant risks for the corporate clients to adopt CIB.

Journal

Electronic Commerce ResearchSpringer Journals

Published: Mar 8, 2017

References

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