The meaning of bad news management for managers: an explorative research through metaphors

The meaning of bad news management for managers: an explorative research through metaphors It is a known reality that managers often encounter bad news, and this study explores the question “What is the perspective of managers on bad news management?” in the context of a developing country with rapidly changing conditions. To answer this question, in-depth interviews were conducted with 32 top and middle managers. The results reveal two root metaphors about bad news management in managers’ minds. Managers focus on the past with the “lesson” metaphor and focus on the future with the “opportunity” metaphor. While managing bad news, they draw meaningful inferences from prior experiences and thus become careful and ready. After managing bad news, they have new opportunities to make their organization more mature, developed, and recovered. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Review of Managerial Science Springer Journals

The meaning of bad news management for managers: an explorative research through metaphors

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Publisher
Springer Berlin Heidelberg
Copyright
Copyright © 2016 by Springer-Verlag Berlin Heidelberg
Subject
Business and Management; Business and Management, general; Accounting/Auditing; Banking; Marketing; Business Strategy/Leadership
ISSN
1863-6683
eISSN
1863-6691
D.O.I.
10.1007/s11846-016-0207-y
Publisher site
See Article on Publisher Site

Abstract

It is a known reality that managers often encounter bad news, and this study explores the question “What is the perspective of managers on bad news management?” in the context of a developing country with rapidly changing conditions. To answer this question, in-depth interviews were conducted with 32 top and middle managers. The results reveal two root metaphors about bad news management in managers’ minds. Managers focus on the past with the “lesson” metaphor and focus on the future with the “opportunity” metaphor. While managing bad news, they draw meaningful inferences from prior experiences and thus become careful and ready. After managing bad news, they have new opportunities to make their organization more mature, developed, and recovered.

Journal

Review of Managerial ScienceSpringer Journals

Published: Aug 11, 2016

References

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