The effect of communication channels on promise-making and promise-keeping: experimental evidence

The effect of communication channels on promise-making and promise-keeping: experimental evidence In modern organizations, new communication channels are reshaping the way in which people get in touch, interact and cooperate. This paper, adopting an experimental economics framework, investigates the effect of different communication channels on promise-making and promise-keeping in an organizational context. Inspired by Ellingsen and Johannesson (Econ J 114:397–420, 2004), five experimental treatments differ with respect to the communication channel employed to solicit a promise of cooperation, i.e., face-to-face, phone call, chat room, and two different sorts of computer-mediated communication. The more direct and synchronous (face-to-face, phone, chat room) the interpersonal interaction is, the higher the propensity of an agent to make a promise. Treatment effects, however, vanish if we then look at the actual promise-keeping rates across treatments, as more indirect channels (computer-mediated) do not perform statistically worse than the direct and synchronous channels. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Journal of Economic Interaction and Coordination Springer Journals

The effect of communication channels on promise-making and promise-keeping: experimental evidence

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Publisher
Springer Berlin Heidelberg
Copyright
Copyright © 2016 by Springer-Verlag Berlin Heidelberg
Subject
Economics; Economic Theory/Quantitative Economics/Mathematical Methods; Computer Appl. in Social and Behavioral Sciences; Theoretical, Mathematical and Computational Physics; Finance, general
ISSN
1860-711X
eISSN
1860-7128
D.O.I.
10.1007/s11403-016-0177-9
Publisher site
See Article on Publisher Site

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