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The Customer is King

The Customer is King Twelve years after the launch of tele-shopping broadcasting station HSE24, it is a market leader in its segment with just over 300 million Euros annual turnover. Crucial for the success are the produced services from up to 1 100 call center agents. The free hotline accepts orders and service inquiries around the clock. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png CallCenter INTERNATIONAL Springer Journals

The Customer is King

Juenger, Alexander
CallCenter INTERNATIONAL , Volume 1 (4) – May 25, 2012
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References (1)

Publisher
Springer Journals
Copyright
Copyright © 2008 by Springer Fachmedien Wiesbaden GmbH
Subject
Economics / Management Science; Economics/Management Science, general
ISSN
1865-9381
DOI
10.1007/BF03252236
Publisher site
See Article on Publisher Site

Abstract

Twelve years after the launch of tele-shopping broadcasting station HSE24, it is a market leader in its segment with just over 300 million Euros annual turnover. Crucial for the success are the produced services from up to 1 100 call center agents. The free hotline accepts orders and service inquiries around the clock.

Journal

CallCenter INTERNATIONAL – Springer Journals

Published: May 25, 2012

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