Survey of research on Quality of Experience modelling for web browsing

Survey of research on Quality of Experience modelling for web browsing A significant amount of research has been published to date studying various measures and influence factors related to the user experience when browsing Web content on different devices. For the most part these studies come from two different communities: the Quality of Experience (QoE) community and the User Experience (UX) community, and span different disciplines. While the QoE community has primarily focused on technical aspects and subjective perception of waiting times, the UX community has been working on issues of acceptance, experience, and crucial design factors extensively for a long time. This paper aims to provide a survey of literature related to QoE modelling for Web browsing by addressing studies that deal with the impact of a wide set of system, context, and human influence factors. The survey shows that the QoE community has for the most part neglected relevant aspects studied by the UX community, which are needed for a more holistic understanding of Web QoE. On the other hand, UX studies may benefit from insights into research conducted in the QoE domain in terms of the impact of more technical factors on UX. Thus, by bridging these findings we argue the need for future multidisciplinary and multidimensional studies on Web QoE modelling, whose product, that is, multidimensional Web QoE models, are of interest to multiple stakeholders involved in the service delivery chain. Readers of this paper will benefit from a systematic analysis of surveyed papers, summary of key findings, and a discussion of open research topics that contribute to setting a research agenda in this domain. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png Quality and User Experience Springer Journals

Survey of research on Quality of Experience modelling for web browsing

Loading next page...
 
/lp/springer_journal/survey-of-research-on-quality-of-experience-modelling-for-web-browsing-Zd8MlFB4QC
Publisher
Springer Journals
Copyright
Copyright © 2017 by Springer International Publishing AG
Subject
Engineering; Communications Engineering, Networks; User Interfaces and Human Computer Interaction; Behavioral Sciences; Cognitive Psychology; Media Research; Signal,Image and Speech Processing
ISSN
2366-0139
eISSN
2366-0147
D.O.I.
10.1007/s41233-017-0009-2
Publisher site
See Article on Publisher Site

Abstract

A significant amount of research has been published to date studying various measures and influence factors related to the user experience when browsing Web content on different devices. For the most part these studies come from two different communities: the Quality of Experience (QoE) community and the User Experience (UX) community, and span different disciplines. While the QoE community has primarily focused on technical aspects and subjective perception of waiting times, the UX community has been working on issues of acceptance, experience, and crucial design factors extensively for a long time. This paper aims to provide a survey of literature related to QoE modelling for Web browsing by addressing studies that deal with the impact of a wide set of system, context, and human influence factors. The survey shows that the QoE community has for the most part neglected relevant aspects studied by the UX community, which are needed for a more holistic understanding of Web QoE. On the other hand, UX studies may benefit from insights into research conducted in the QoE domain in terms of the impact of more technical factors on UX. Thus, by bridging these findings we argue the need for future multidisciplinary and multidimensional studies on Web QoE modelling, whose product, that is, multidimensional Web QoE models, are of interest to multiple stakeholders involved in the service delivery chain. Readers of this paper will benefit from a systematic analysis of surveyed papers, summary of key findings, and a discussion of open research topics that contribute to setting a research agenda in this domain.

Journal

Quality and User ExperienceSpringer Journals

Published: Jul 18, 2017

References

You’re reading a free preview. Subscribe to read the entire article.


DeepDyve is your
personal research library

It’s your single place to instantly
discover and read the research
that matters to you.

Enjoy affordable access to
over 18 million articles from more than
15,000 peer-reviewed journals.

All for just $49/month

Explore the DeepDyve Library

Search

Query the DeepDyve database, plus search all of PubMed and Google Scholar seamlessly

Organize

Save any article or search result from DeepDyve, PubMed, and Google Scholar... all in one place.

Access

Get unlimited, online access to over 18 million full-text articles from more than 15,000 scientific journals.

Your journals are on DeepDyve

Read from thousands of the leading scholarly journals from SpringerNature, Elsevier, Wiley-Blackwell, Oxford University Press and more.

All the latest content is available, no embargo periods.

See the journals in your area

DeepDyve

Freelancer

DeepDyve

Pro

Price

FREE

$49/month
$360/year

Save searches from
Google Scholar,
PubMed

Create lists to
organize your research

Export lists, citations

Read DeepDyve articles

Abstract access only

Unlimited access to over
18 million full-text articles

Print

20 pages / month

PDF Discount

20% off