Don Peppers is one of the most well-known international specialists for marketing and customer care management. He was the Top-Speaker at the recent Call Center World exhibition in Berlin. Due to his profound experience, he does not balk at analysing the weak points in firms and call center organizations. Call Center International discussed some key points, call centers still face in any kind of customer interaction.
CallCenter INTERNATIONAL – Springer Journals
Published: May 25, 2012
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