Service competence as a key to customer trust

Service competence as a key to customer trust Don Peppers is one of the most well-known international specialists for marketing and customer care management. He was the Top-Speaker at the recent Call Center World exhibition in Berlin. Due to his profound experience, he does not balk at analysing the weak points in firms and call center organizations. Call Center International discussed some key points, call centers still face in any kind of customer interaction. http://www.deepdyve.com/assets/images/DeepDyve-Logo-lg.png CallCenter INTERNATIONAL Springer Journals

Service competence as a key to customer trust

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Publisher
Gabler Verlag
Copyright
Copyright © 2008 by Springer Fachmedien Wiesbaden GmbH
Subject
Economics / Management Science; Economics/Management Science, general
ISSN
1865-9381
D.O.I.
10.1007/BF03252427
Publisher site
See Article on Publisher Site

Abstract

Don Peppers is one of the most well-known international specialists for marketing and customer care management. He was the Top-Speaker at the recent Call Center World exhibition in Berlin. Due to his profound experience, he does not balk at analysing the weak points in firms and call center organizations. Call Center International discussed some key points, call centers still face in any kind of customer interaction.

Journal

CallCenter INTERNATIONALSpringer Journals

Published: May 25, 2012

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