Since leading East-European countries have entered the European Community as new member states, their markets have offered increasing opportunities for local and international call center outsourcing providers. As a first mover in call center outsourcing business, Poland now slowly matures and is moving on to a bright future. Investing in East-European contact center facilities and telemarketing resources seems to become more and more attractive also for international companies. The good news is, that business options in the Eastern part of Europe are not restricted to Poland anymore.
CallCenter INTERNATIONAL – Springer Journals
Published: May 25, 2012
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