International Orthopaedics (SICOT) (2017) 41:1705–1708 DOI 10.1007/s00264-017-3601-4 EDITORIAL 1 2 Cyril Mauffrey & Andreas F. Mavrogenis Received: 25 July 2017 /Accepted: 2 August 2017 /Published online: 9 August 2017 SICOT aisbl 2017 In the era of patient-centred healthcare, good quality medical practice represents an intervention resulting in outcomes that match patients’ expectations. However, good quality healthcare is not without a cost, and outcomes measurement is complex and flawed by the multiple layers that exist and define such measurements. To meet the financial challenges faced in the healthcare industry, healthcare organizations are striving to control operational costs. Costing is essential to maximize the resources available to the healthcare providers and increase the services offered to patients. Still, patients’ expectations in healthcare continue to increase; patients’ expectations are diverse, and subject to variability in space (culture, religion, education, social status, profession, second- ary gains) and time. Understanding and adequate management of patients’ expectations can enhance their satisfaction level, improve outcomes and decrease liability. In this setting, assessment of outcomes has become increasingly more impor- tant in the healthcare industry. This editorial paper discusses the quality and cost of healthcare, the expectations and variances of patients, and the measurements of outcomes for
International Orthopaedics – Springer Journals
Published: Aug 9, 2017
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